Senior Technical Support Engineer – Robotics Fleet (Remote)

Brain Corp; Raleigh (NC); On-site; USD 60,614 - 78,523; Full time

Job summary

Brain Corp, a San Diego‑based AI company delivering the BrainOS Robotics Platform, seeks a Technical Support Engineer IV. This remote US role requires deep software and hardware expertise to ensure reliable robot performance in real‑world environments.

You will monitor fleets, troubleshoot complex issues, act as SME for OEMs, lead customer discussions, and collaborate with engineering, fleet ops, and account teams, with up to 20% travel.

Qualifications

• Bachelor’s degree in computer science or STEM field.
• 6+ years in a technical/customer-facing role.
• Experience leading projects with cross‑functional teams.

Responsibilities

• Provide hardware/software support for Brain Corp robots.
• Monitor fleet remotely and troubleshoot issues.
• Act as SME for customers and OEMs; lead meetings.
• Collaborate with Account Management, Fleet Ops, and Engineering.

Skills

Excellent communication

Linux commands

Tableau

Grafana

PowerBI

SQL

BigQuery

Confluence

Jira

Service Cloud

Education

Bachelor’s degree in CS or STEM

Tools

Tableau

Grafana

PowerBI

SQL

BigQuery

Confluence

Jira

Service Cloud

Job description

Brain Corp, a San Diego‑based AI company delivering the BrainOS Robotics Platform, seeks a Technical Support Engineer IV. This remote US role requires deep software and hardware expertise to ensure reliable robot performance in real‑world environments.

You will monitor fleets, troubleshoot complex issues, act as SME for OEMs, lead customer discussions, and collaborate with engineering, fleet ops, and account teams, with up to 20% travel.