Senior Tech Support Engineer – Lab Debug & AI Tools

Tenable; United States; Remote; USD 85,000 - 115,000; Full time

Job summary

Tenable is seeking a technical liaison in the United States to bridge our products with customers and drive rapid issue resolution. You will recreate issues in a lab, analyze scans and logs, and leverage AI tools to accelerate remediation.

Fluency in Arabic and an IT/CS degree are required, with 2+ years of networking or OS administration experience. You will provide enterprise support, act as the main liaison between customers and internal teams, and support vulnerability assessment and

Qualifications

• Fluent Arabic and an IT/CS degree are required.
• 2+ years of networking/OS administration experience.
• Enterprise support experience and strong analytical skills are expected.
• Weekend/holiday availability may be required.

Responsibilities

• Bridge the gap between Tenable products and customers.
• Support cutting-edge vulnerability assessment and compliance auditing software.
• Serve as primary technical liaison between customers and internal teams.
• Recreate issues in a lab, analyze scans and logs, and use AI tools.

Skills

Fluent Arabic

Networking OS

Enterprise support

Analytical skills

Weekend availability

Education

IT/CS degree

Job description

Tenable is seeking a technical liaison in the United States to bridge our products with customers and drive rapid issue resolution. You will recreate issues in a lab, analyze scans and logs, and leverage AI tools to accelerate remediation.

Fluency in Arabic and an IT/CS degree are required, with 2+ years of networking or OS administration experience. You will provide enterprise support, act as the main liaison between customers and internal teams, and support vulnerability assessment and