Cybersecurity Support Engineer — Vulnerability & Product Expert

Tenable, Inc.; United States; Remoto; USD 65.000 - 90.000; Tempo pieno

Descrizione del lavoro

Tenable, Inc. is the Exposure Management company helping organizations understand and reduce cyber risk. As a Technical Support Engineer, you will deliver world-class security, network, and product support across Tenable's product portfolio, with a focus on Nessus and Tenable.io.

You'll troubleshoot with customers, analyze logs, and collaborate with global teams to resolve issues quickly while maintaining a strong commitment to customer success and knowledge sharing.

Competenze

• Bachelor’s degree or equivalent experience in CS or IS.
• 1+ years in customer support or helpdesk roles.
• Experience with Linux and Windows Server administration.
• Experience analyzing log files and events.
• Strong knowledge of TCP/IP, ports and basic networking.
• Familiarity with firewalls and network security basics.
• Willingness to learn Tenable products and security concepts.

Mansioni

• Provide troubleshooting assistance to customers for Tenable products.
• Collaborate with other support engineers to resolve complex issues.
• Perform remote troubleshooting and diagnostics with customers.
• Explain vulnerability findings and logs in clear, actionable terms.
• Reproduce issues in a lab for engineering review.
• Capture and share customer feedback for product improvement.
• Maintain up-to-date knowledge of Tenable products and security practices.
• Create knowledge articles to help customers and colleagues.
• Monitor personal performance metrics to meet goals.

Conoscenze

Customer support experience

Linux admin

Windows server admin

Log file analysis

TCP/IP knowledge

Firewalls

Wireshark/PCAP

Nessus familiarity

Communication skills

Analytical thinking

Fast learner

Multi-tasking

Formazione

Bachelor’s degree in computer science or information systems

Strumenti

Nessus

Descrizione del lavoro

Tenable, Inc. is the Exposure Management company helping organizations understand and reduce cyber risk. As a Technical Support Engineer, you will deliver world-class security, network, and product support across Tenable's product portfolio, with a focus on Nessus and Tenable.io.

You'll troubleshoot with customers, analyze logs, and collaborate with global teams to resolve issues quickly while maintaining a strong commitment to customer success and knowledge sharing.