Technical Support Engineer - Future Opportunities - Columbia MD/Hybrid

Tenable; Columbia (MD); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A cybersecurity company based in Columbia, MD is seeking an entry-level Technical Support specialist. You will troubleshoot complex issues, collaborate with different teams, and enhance your skills in a dynamic environment. Ideal candidates should possess a technical degree or equivalent experience, along with customer support and networking skills. The role requires authorization to work permanently in the U.S. The company offers a supportive culture and commitment to excellence.

Qualifications

• Technical degree or equivalent experience.
• Experience in networking and both Linux & Windows OS.
• Knowledge of cloud and cybersecurity concepts.
• Customer support experience and excellent communication skills.
• Enthusiasm for learning and helping others succeed.

Responsibilities

• Troubleshoot complex issues and guide customers through tools.
• Collaborate with Sales, R&D, and Customer Advocacy teams.
• Grow skills with cutting-edge cybersecurity technology.
• Contribute knowledge articles shaping our products.

Skills

Networking

Linux

Windows OS

Customer support

Communication skills

Cybersecurity concepts

Bilingual (Spanish, Portuguese)

Education

Technical degree or equivalent experience

Tools

Nessus

SIEMs

SQL

Virtualization

Scripting

Job description

Overview

Tenable is the Exposure Management company. 44,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 45 percent of the Global 2000, and large government agencies. Come be part of our journey!

Are you passionate about solving technical challenges and making a real impact in cybersecurity? Join Tenable’s Technical Support team and help customers succeed with industry-leading solutions like Tenable One and more.

What makes Tenable such a great place to work?

Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!

Responsibilities

• Troubleshoot complex issues and guide customers through vulnerability management and compliance tools.
• Collaborate with Sales, R&D, and Customer Advocacy teams to deliver exceptional support.
• Grow your skills working with cutting-edge cybersecurity technology in diverse environments.
• Contribute knowledge articles and insights that help shape our products and services.

What We’re Looking For

• Technical degree or equivalent experience
• Must have experience in networking and both Linux & Windows OS
• Knowledge of cloud and cybersecurity concepts
• Customer support experience and excellent communication skills
• Enthusiasm for learning and helping others succeed
• Ability to work onsite/hybrid in Columbia, MD
• Experience with tools like Nessus, SIEMs, virtualization, SQL, or scripting is a plus
• Bilingual skills (Spanish, Portuguese) are a plus
• Must already be authorized to work permanently in the U.S.

Job details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Information Technology
• Industries: Computer and Network Security

We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable — through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact [e-mail] for further assistance.

Tenable Data Consent Statement — Tenable is committed to protecting the privacy and security of your personal data. This Notice describes how we collect and use your personal data during and after your working relationship with us, in accordance with the General Data Protection Regulation (“GDPR”). Please review.