Senior Tech Solutions Analyst — Nevada (Escalations & Data)

Vertex Inc; King of Prussia (PA); On-site; USD 87,000 - 113,000; Full time

Benefits offered by this job

Vertex Bonus Plan

Equity grants

Job summary

Vertex Inc. is seeking a seasoned Technical Support Engineer to escalate and resolve complex client issues, with strong expertise in SQL, APIs, and Oracle/SAP environments. The role emphasizes leadership in mentoring junior staff and developing knowledge resources.

Ideal candidates will reside in or be able to work Pacific Time hours, with a track record of delivering high-quality, data-driven support across enterprise systems and services.

Qualifications

• 6+ years of experience in technical support, application troubleshooting, or systems engineering.
• Ability to work Pacific Time Zone hours to support customer and team needs.
• Strong SQL and relational database experience; REST/SOAP web services; Oracle and SAP environments; Linux/Unix exposure.

Responsibilities

• Serve as final escalation point for complex client technical issues and drive resolution.
• Provide advanced troubleshooting for data-driven applications, databases, networks, APIs, Java, and Linux-based systems.

Skills

SQL

Relational databases

REST & SOAP APIs

Java

Linux/Unix

Customer-facing support

Education

Master's degree in STEM

Tools

Oracle

SAP environments

VM environments

TWS/ECG scheduling

Job description

Vertex Inc. is seeking a seasoned Technical Support Engineer to escalate and resolve complex client issues, with strong expertise in SQL, APIs, and Oracle/SAP environments. The role emphasizes leadership in mentoring junior staff and developing knowledge resources.

Ideal candidates will reside in or be able to work Pacific Time hours, with a track record of delivering high-quality, data-driven support across enterprise systems and services.