Senior Tech Service Delivery & Incident Leader

AT&T; Raleigh (NC); Sur place; USD 94 000 - 158 000; Plein temps

Avantages offerts par ce poste

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement program

Paid Time Off and Holidays

Paid Parental Leave

Paid Caregiver Leave

Adoption Reimbursement

Disability Benefits

Life and Accidental Death Insurance

Résumé du poste

AT&T is seeking an experienced Senior Tech Service Management professional to lead outage, incident, and change management, ensuring continuous IT service availability and performance. You will coordinate across multiple technical groups to minimize risks and sustain operations for end users.

Role demands collaboration with business units and vendors, development of CMDB accuracy, capacity planning, and adherence to SLAs with clear, actionable reporting.

Qualifications

• Bachelor’s degree in Computer Science is desired.
• 3+ years of related experience.
• Certification is required in some areas.

Responsabilités

• Serve as outage manager/crisis manager/incident manager/problem manager to ensure optimal performance, reliability, and continuous availability of technical services across multiple technical organizations, enabling uninterrupted business operations for end users.
• Ensure continuous availability and optimal performance of IT/Network services to support uninterrupted business operations.
• Address and resolve incidents quickly, oversee changes to minimize service and exposure risks, and identify root causes to prevent future issues.
• Maintain an accurate CMDB (Configuration Management Database) and manage system capacity and demand to meet current and future needs.
• Work closely with business units, technical teams, and vendors to ensure alignment, effective service delivery, and clear communication. Manage technical insights, collaboration, and recommendations for network optimization/enrichment & streamlined operations.
• Define and ensure compliance with SLAs (Service Level Agreements), provide regular performance reports, and manage compliance with regulations and risk factors. Ensure alternate routing and fault tolerance to ensure customer requirements are met.

Formation

Bachelor’s degree in Computer Science

Description du poste

AT&T is seeking an experienced Senior Tech Service Management professional to lead outage, incident, and change management, ensuring continuous IT service availability and performance. You will coordinate across multiple technical groups to minimize risks and sustain operations for end users.

Role demands collaboration with business units and vendors, development of CMDB accuracy, capacity planning, and adherence to SLAs with clear, actionable reporting.