Senior Tech Service Availability & Incident Manager

Cricket Wireless LLC.; California; On-site; USD 106,000 - 159,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Job summary

AT&T is seeking an experienced Senior Tech Service Management professional to oversee incident, problem, and change management across IT/Network services. You will ensure continuous availability, manage a CMDB, and optimize capacity to meet evolving business needs.

The role requires collaboration with multiple teams and vendors, adherence to SLAs, and regular performance reporting. Based in the posted locations with 5 days on-site presence.

Qualifications

• Bachelor’s degree in Computer Science is desired.
• 3+ years of related experience.
• Certification is required in some areas.

Responsibilities

• Ensure continuous availability and performance of IT/Network services.
• Address incidents, oversee changes, and identify root causes to prevent issues.
• Maintain a CMDB and manage capacity to meet current and future needs.
• Collaborate with business units, technical teams, and vendors for alignment and delivery.
• Define and ensure SLA compliance and provide regular performance reports.

Skills

Incident management

Problem management

Change management

CMDB management

Capacity management

Stakeholder collaboration

Service availability

Education

BS/BA in Computer Science

Job description

AT&T is seeking an experienced Senior Tech Service Management professional to oversee incident, problem, and change management across IT/Network services. You will ensure continuous availability, manage a CMDB, and optimize capacity to meet evolving business needs.

The role requires collaboration with multiple teams and vendors, adherence to SLAs, and regular performance reporting. Based in the posted locations with 5 days on-site presence.