Senior Tech Service Manager – Incident & Availability Lead

AT&T

Sacramento (CA)

On-site

USD 94,000 - 158,000

Full time

3 days ago

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Benefits offered by this job

Medical/Dental/Vision coverage

401(k) plan

Tuition reimbursement

Paid Time Off and Holidays

Paid Parental Leave

Disability Benefits

Life Insurance

Employee discounts

Job summary

AT&T is seeking a Senior Tech Service Mgmt-2 to oversee outage, incident, and change management, ensuring service continuity and performance across IT/Network domains. The role requires office presence and is located in Raleigh, NC and Sacramento, CA, with a salary range of $94,300–$158,400 USD and comprehensive benefits.

Responsibilities include maintaining a CMDB, coordinating with business units and vendors, and driving SLAs, reporting, and risk management to keep services reliable and

Qualifications

Bachelor’s degree (BS/BA) in Computer Science or related field.
3+ years of related experience.
Certification is required in some areas.

Responsibilities

Ensure continuous availability and optimal performance of IT/Network services.
Address and resolve incidents quickly; oversee changes to minimize risk.
Maintain CMDB and manage system capacity to meet needs.
Collaborate with business units, technical teams, and vendors.
Define and ensure SLAs; provide regular performance reports and risk management.

Skills

Incident management

Problem management

Change management

CMDB

Stakeholder collaboration

Education

Bachelor's degree in Computer Science

Tools

CMDB

Job description

Responsibilities include maintaining a CMDB, coordinating with business units and vendors, and driving SLAs, reporting, and risk management to keep services reliable and

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