Senior Tech Repair Lead | Coaching & Diagnostics

Best Buy; Abilene (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well‑being support

Job summary

Best Buy in Abilene, TX is seeking a Geek Squad Senior Repair Technician to lead and mentor agents, oversee device diagnosis and repairs, and deliver world‑class customer service. Internally this role is known as a CIA Agent.

You will train staff, assign tasks, and ensure service standards across the store. Applicants need 1 year of diagnosing and repairing PCs or consumer electronics, 1 year of customer service, and 1 year of leadership experience.

Qualifications

• 1 year of experience diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow‑up
• Communicate department goals and other important information to team members in a clear, accurate and timely manner
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues
• Provide coaching to agents to develop their customer service and technology repair skills
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service
• 1 year of experience in diagnosing and repairing PCs or consumer electronics
• 1 year of customer service experience
• 1 year of leadership experience, including coaching, training and recognition

Skills

Leadership

Customer service

Coaching

Staff management

Job description

Best Buy in Abilene, TX is seeking a Geek Squad Senior Repair Technician to lead and mentor agents, oversee device diagnosis and repairs, and deliver world‑class customer service. Internally this role is known as a CIA Agent.

You will train staff, assign tasks, and ensure service standards across the store. Applicants need 1 year of diagnosing and repairing PCs or consumer electronics, 1 year of customer service, and 1 year of leadership experience.