Senior Repair Technician & Tech Team Coach

Best Buy; Lincoln (NE); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Lincoln, NE is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs, train agents, and uphold the Geek Squad standards across the store. Internally known as CIA Agent, you’ll guide the team to deliver high-quality service and exceptional customer experiences.

You’ll coach staff, diagnose devices, handle escalations, and help drive strong store results while modeling exemplary leadership and teamwork on site.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Skills

PC repair

Customer service

Leadership

Diagnostics

Tools

Windows OS

Job description

Best Buy in Lincoln, NE is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs, train agents, and uphold the Geek Squad standards across the store. Internally known as CIA Agent, you’ll guide the team to deliver high-quality service and exceptional customer experiences.

You’ll coach staff, diagnose devices, handle escalations, and help drive strong store results while modeling exemplary leadership and teamwork on site.