Senior Tech Repair Lead | Coaching & Customer Solutions

Best Buy; Clyde (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Support for your physical and mental w

Job summary

Best Buy is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs and services, train agents, and model excellence in customer care. You’ll oversee diagnosis, repair and service activities and help ensure world‑class experiences for customers.

The role requires at least one year in diagnosing and repairing PCs or consumer electronics, one year in customer service, and one year in leadership, with a preference for Windows OS experience.

Qualifications

• 1 year of diagnosing and repairing PCs or consumer electronics.
• 1 year of customer service experience.
• 1 year of leadership experience, including coaching, training and recognition.
• Experience with Windows operating systems preferred.

Responsibilities

• Assist other Geek Squad leaders with assigning staff to customer service, device diagnosis, repair, service and follow-up.
• Communicate department goals and other important information to team members in a clear, accurate and timely manner.
• Work directly with customers to ensure they receive the service they need and to resolve escalated customer service issues.
• Provide coaching to agents to develop their customer service and technology repair skills.
• Provide ongoing collaboration and answer questions for team members and other store employees to achieve goals and maintain high standards of customer service.

Skills

Leadership

Customer service

Coaching

Diagnostics

Job description

Best Buy is seeking a Geek Squad Senior Repair Technician (Agent) to lead repairs and services, train agents, and model excellence in customer care. You’ll oversee diagnosis, repair and service activities and help ensure world‑class experiences for customers.

The role requires at least one year in diagnosing and repairing PCs or consumer electronics, one year in customer service, and one year in leadership, with a preference for Windows OS experience.