Senior Tech Program Manager: Transformation & Outcomes

adpinternalcareers; Alpharetta (GA); On-site; USD 120,000 - 170,000; Full time

Job summary

ADP seeks a Senior Program Manager to lead strategic technology and operational transformation within Service Operations. You will drive multiple programs across tech, process, and org domains, partnering with leaders, product teams, engineers, and stakeholders.

The role emphasizes simplification, risk management, and delivering measurable business value. The ideal candidate combines program management expertise with technical acumen, navigating complex environments and driving adoption to

Qualifications

• Bachelor's degree or equivalent experience.
• 8+ years of program management experience leading complex, cross-functional initiatives.
• Ability to manage multiple large-scale workstreams.
• Strong understanding of technology platforms, systems integration, and enterprise applications.
• Proven success driving business transformation, process improvement, and organizational change.
• Exceptional communication, stakeholder management, and executive presentation skills.
• Strong analytical, problem-solving, and decision-making abilities.

Responsibilities

• Lead a portfolio of strategic initiatives from planning through implementation and adoption.
• Manage multiple workstreams simultaneously across disparate business and technology domains.
• Develop program roadmaps, governance models, success metrics, and executive-level reporting.
• Proactively identify and manage risks, dependencies, resource constraints, and decision points.
• Drive alignment across stakeholders to ensure successful delivery of business objectives.
• Partner with Product, Engineering, Architecture, Data, and Operations teams to deliver technology-enabled solutions.
• Translate business needs into scalable solutions that improve associate and client experiences.
• Identify and eliminate duplicate processes, tools, and activities across functions.
• Lead efforts to simplify workflows, standardize practices, and reduce operational complexity.
• Use data, metrics, and stakeholder insights to prioritize improvement opportunities.
• Champion a culture of continuous improvement, operational excellence, and accountability.
• Build strong relationships and influence stakeholders across all levels of the organization.
• Communicate program strategy, progress, risks, and outcomes to executive leadership.
• Lead organizational change efforts that drive adoption and sustained business impact.
• Establish clear success measures and business outcomes for all initiatives.
• Monitor adoption, operational performance, financial impact, and customer experience metrics.
• Develop business cases and support prioritization of investments based on strategic value.
• Maintain accountability for outcomes, not just project completion.

Skills

Program management

Stakeholder management

Executive communication

Analytical thinking

Problem solving

Cross-functional collaboration

Education

Bachelor's degree or equivalent experience

PMP PgMP Agile Lean or Six Sigma certification

Tools

CRM systems

Job description

ADP seeks a Senior Program Manager to lead strategic technology and operational transformation within Service Operations. You will drive multiple programs across tech, process, and org domains, partnering with leaders, product teams, engineers, and stakeholders.

The role emphasizes simplification, risk management, and delivering measurable business value. The ideal candidate combines program management expertise with technical acumen, navigating complex environments and driving adoption to