Onsite Learning & Event AV Technician I

Boston University; Boston, Northern (MA, KY); Hybrid; USD 54,000 - 62,000; Full time

Benefits offered by this job

Time off

Tuition assistance

Transit benefits

Wellness programs

Cultural discounts

Public Service Loan Forgiveness

Pet Insurance

Job summary

Boston University seeks an Learning & Event Technology Specialist I to support AV/IT systems in classrooms and events across campus. You will install, troubleshoot, and maintain equipment, coordinate with senior staff on complex service calls, and help train students and clients in using classroom technology.

This onsite role may include on-call hours and occasional evening or weekend work, reflecting the high-visibility, client-focused nature of live events and classes at BU.

Qualifications

• 1+ years AV/IT support experience.
• High school diploma or equivalent required; bachelor's degree preferred.
• Operation and troubleshooting of AV/IT systems in classrooms, meetings, and live events.
• Support for livestreams, fully virtual events, and audience response systems.
• Valid driver’s license strongly preferred.
• Ability to lift moderately heavy equipment up to 75 pounds.

Responsibilities

• Operate, install, maintain, repair, and troubleshoot AV/IT technology.
• Provide intermediate-level support for classrooms, meetings, and events across BU campuses.
• Prioritize requests, attend complex service calls with Level II/III teams, train clients and student workers.
• High-visibility role with strong customer service expectations for best-in-class experiences.
• On-call hours may be required; onsite with occasional evenings, weekends, or holidays.

Skills

AV/IT support

Classroom/live event support

Customer service

Troubleshooting

Light lifting (up to 75 lbs)

Independent prioritization

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Crestron Fusion

Bomgar

Kaltura

ServiceNow

Windows/macOS

Job description

Boston University seeks an Learning & Event Technology Specialist I to support AV/IT systems in classrooms and events across campus. You will install, troubleshoot, and maintain equipment, coordinate with senior staff on complex service calls, and help train students and clients in using classroom technology.

This onsite role may include on-call hours and occasional evening or weekend work, reflecting the high-visibility, client-focused nature of live events and classes at BU.