Senior Tech Lead Support - Hybrid NYC, AI-Driven IT

Garan, Incorporated; New York (NY); In loco; USD 90.000 - 110.000; Tempo pieno

Descrizione del lavoro

Garan Incorporated, a Berkshire Hathaway subsidiary based in New York, seeks a Senior Tech Lead Support to provide hands-on end-user support for Windows and Mac desktops, laptops, and peripherals.

You will administer macOS and Windows environments, deploy updates, and support Microsoft 365 apps while promoting best practices and automation to improve efficiency. 5 days in-office with some after-hours shifts are required.

Competenze

• Bachelor's degree in a computer-related field required.
• 3 to 5 years of relevant experience.
• Hands-on end-user support for Windows and macOS in mixed environments.
• Strong knowledge of Microsoft 365 applications and enterprise tools.

Mansioni

• Provide hands-on end-user support for Windows and Mac desktops, laptops, and peripherals via phone, email, remote-assisted tools, and onsite support.
• Administer and support macOS hardware and OS integrations in a mixed Windows/Mac environment.
• Install, image, configure, upgrade, repair, and maintain endpoint hardware, OS, applications, and security tools.
• Deploy and manage software updates, patches, and upgrades across Mac and Windows endpoints.
• Support and troubleshoot Microsoft 365 applications and productivity tools; deliver end-user training and documentation.
• Use ServiceNow to manage incidents, requests, problems, and changes; document resolutions and ensure SLA compliance.
• Track ticket trends and report recurring issues using ServiceNow reporting.

Conoscenze

End-user support

macOS administration

Windows administration

Microsoft 365

ServiceNow ITSM

Remote support

Collaboration with senior leadership

Automation and AI in support

Formazione

Bachelor's degree in computer-related field

Strumenti

ServiceNow ITSM

Jamf

Kandji

Microsoft Copilot

Descrizione del lavoro

Garan Incorporated, a Berkshire Hathaway subsidiary based in New York, seeks a Senior Tech Lead Support to provide hands-on end-user support for Windows and Mac desktops, laptops, and peripherals.

You will administer macOS and Windows environments, deploy updates, and support Microsoft 365 apps while promoting best practices and automation to improve efficiency. 5 days in-office with some after-hours shifts are required.