Senior TeamDynamix Admin for ITSM & Automation

University-of-Louisville; Louisville (TN); Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

The University of Louisville is seeking a skilled applications administrator to support our TeamDynamix platform, including configuration, maintenance and optimization of ITSM, PPM, and enterprise workflows. You will work with cross-functional teams to enhance service catalogs, routing, and integrations using TDx iPaaS.

Responsibilities include incident and change form management, user role administration, and creation of dashboards and reports.

Qualifikationen

• Bachelor's degree in Business, Computer Science or a related field with six years of relevant experience or equivalent combination of education and experience.
• Experience administering ticketing systems, CRMs, and forms/workflows is a plus.
• Ability to collaborate with cross-functional teams to implement service catalog enhancements and develop system integrations.

Aufgaben

• Administer and maintain the TeamDynamix platform, including service catalog, ticketing forms, dashboards, workflows, and automation rules.
• Lead configuration and deployment of incident, service request, and change management forms.
• Manage user roles, permissions, and group assignments across departments.
• Develop and maintain integration with third-party systems using TDX iPaaS.
• Develop reports and dashboards for ITSM/PPM workflows.
• Maintain and foster the TDX vendor relationship and monitor system performance.
• Collaborate with ITSM leads and stakeholders to align platform capabilities with business needs.
• Support training by creating documentation and walkthroughs for end users and technicians.
• Ensure data integrity, security, and compliance with university policies and privacy regulations.

Kenntnisse

Ticketing systems administration

CRM experience

Workflow automation

System integration development

Ausbildung

Bachelor's degree in Business, Computer Science or related field

Tools

TeamDynamix (TDX) administration

TDX iPaaS

Jobbeschreibung

The University of Louisville is seeking a skilled applications administrator to support our TeamDynamix platform, including configuration, maintenance and optimization of ITSM, PPM, and enterprise workflows. You will work with cross-functional teams to enhance service catalogs, routing, and integrations using TDx iPaaS.

Responsibilities include incident and change form management, user role administration, and creation of dashboards and reports.