TeamDynamix ITSM & PPM Administrator

University of Louisville; Louisville, Northern (KY, KY); Hybrid; USD 70.000 - 90.000; Vollzeit

Zusammenfassung

University of Louisville is seeking an Applications Administrator IV to support and optimize the TeamDynamix (TDX) platform, ensuring reliable ITSM, PPM, and enterprise workflow automation. You will work with cross-functional teams to implement service catalog enhancements, streamline ticket routing, and build system integrations using TDX iPaaS.

Requires a Bachelor's degree in Business, Computer Science or related field and six years of relevant experience (or equivalent).

Qualifikationen

• Bachelor's degree in Business, Computer Science or a related field.
• Six (6) years of relevant experience or an equivalent combination of education and experience.

Aufgaben

• Administer and maintain the TeamDynamix platform, including service catalog, ticketing forms, dashboards, workflows, and automation rules.
• Lead configuration and deployment of incident, service request, and change management forms.
• Manage user roles, permissions, and group assignments across departments.
• Develop and maintain integration with third-party systems using TDX iPaaS.
• Develop reports and dashboards and monitor system performance, troubleshoot issues, and implement improvements.

Jobbeschreibung

University of Louisville is seeking an Applications Administrator IV to support and optimize the TeamDynamix (TDX) platform, ensuring reliable ITSM, PPM, and enterprise workflow automation. You will work with cross-functional teams to implement service catalog enhancements, streamline ticket routing, and build system integrations using TDX iPaaS.

Requires a Bachelor's degree in Business, Computer Science or related field and six years of relevant experience (or equivalent).