Senior Team Lead - Retail Operations & Customer Experience

Fleet Farm; Cambridge (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Fleet Farm is seeking a Senior Team Lead in Minnesota to drive exceptional customer experiences, lead a diverse team, and support store operations. You will assist in opening/closing, train teammates, and ensure standards across merchandising, in-stock readiness, and zone maintenance. A proactive coach-ready mindset is essential.

You will develop leadership competencies while preparing to move into a management role within a dynamic retail environment.

Qualifications

• Experience leading a team in a fast-changing retail environment.
• Strong people-management and coaching abilities.
• Excellent written and verbal communication for team leadership.

Responsibilities

• Lead and develop store team members across shifts.
• Ensure customer experience and store readiness, including merchandising.
• Oversee opening/closing procedures and daily tasks.
• Maintain high in-stock levels and zone recovery.
• Collaborate with management on performance and training.

Skills

People leadership

Customer service

Communication

Coaching

Retail operations

Education

High School Diploma or GED

2+ years retail management

Job description

Fleet Farm is seeking a Senior Team Lead in Minnesota to drive exceptional customer experiences, lead a diverse team, and support store operations. You will assist in opening/closing, train teammates, and ensure standards across merchandising, in-stock readiness, and zone maintenance. A proactive coach-ready mindset is essential.

You will develop leadership competencies while preparing to move into a management role within a dynamic retail environment.