Retail Team Lead: Customer Experience & Merchandising

Fleet Farm; Fergus Falls (MN); On-site; USD 40,000 - 60,000; Full time

Job summary

Fleet Farm is seeking a Sales Team Lead to coach and mentor Team Members, manage daily merchandising needs, and ensure exceptional customer service within the store.

You will read and implement planograms, execute price changes, and support floor merchandising resets while promoting loyalty programs and company initiatives. The role requires flexible scheduling, including weekends and holidays, and a track record of leadership in retail.

Qualifications

• Leadership of team members in a fast-paced retail environment.
• Strong customer service focus and ability to coach others.
• Experience executing visual merchandising and planogram reading.

Responsibilities

• Train, develop, and lead Team Members within assigned zone.
• Prioritize and execute daily merchandising needs.
• Provide in-aisle customer service and experience.
• Ensure proper facing of products and zone recovery.
• Execute price changes and tabloid set processes.
• Coordinate merchandising resets and off-shelf changes.
• Read and implement planograms by deadlines.
• Promote Fleet Farm loyalty program and other initiatives.

Skills

Team leadership

Customer service

Merchandising

Planograms

Retail operations

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Sales Team Lead to coach and mentor Team Members, manage daily merchandising needs, and ensure exceptional customer service within the store.

You will read and implement planograms, execute price changes, and support floor merchandising resets while promoting loyalty programs and company initiatives. The role requires flexible scheduling, including weekends and holidays, and a track record of leadership in retail.