Senior Team Lead: Elevate Customer Experience & Store Ops

Fleet Farm; Appleton (WI); On-site; USD 52,000 - 68,000; Full time

Job summary

Fleet Farm seeks a Senior Team Lead to drive an exceptional customer experience through trip assurance, merchandising, and strong product knowledge. You will assist across the store and participate in opening and closing, building leadership for advancement into management.

The role oversees store operations, acts as Manager On Duty when needed, trains teammates, maintains facing and stock, and supports safety and loss prevention to keep the store inviting and well-run.

Qualifications

• High School Diploma or GED required for the role.
• 2+ years of retail management or supervisory experience preferred.
• Proven ability to lead, coach and build teammate relationships in fast-changing environments.
• Direct and motivate a diverse team including full- and part-time members.
• Strong organizational and communication skills for effective team management.

Responsibilities

• Provide exceptional customer experience through leadership and product knowledge.
• Assist in opening and closing the store and oversee all areas in the absence of other managers.
• Review store operations, focus on team, customer experience, and sales growth.
• Train, develop, and supervise team members throughout the store.
• Ensure facing, stock levels, zone maintenance, and store cleanliness meet Fleet Farm standards.
• Support loss prevention efforts and ensure safe work practices.

Skills

Retail leadership

Customer service

Team coaching

Communication

Time management

Education

High School Diploma or GED

Tools

POS systems

Job description

Fleet Farm seeks a Senior Team Lead to drive an exceptional customer experience through trip assurance, merchandising, and strong product knowledge. You will assist across the store and participate in opening and closing, building leadership for advancement into management.

The role oversees store operations, acts as Manager On Duty when needed, trains teammates, maintains facing and stock, and supports safety and loss prevention to keep the store inviting and well-run.