Store Leader & Customer Experience Coach

Fleet Farm; Town of Wausau (WI); On-site; USD 45,000 - 65,000; Full time

Job summary

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through product knowledge, visual merchandising, and strong leadership. You will support areas across the store, assist with opening and closing, and develop to move into a management role.

This role emphasizes coaching teammates, maintaining stock and zone recovery, and acting as Manager On Duty when needed. You will work to reduce shrink with loss prevention, while upholding Fleet Farm's standards.

Qualifications

• High School Diploma or GED required.
• 2+ years of retail management or supervisory experience preferred.
• Ability to lead, coach and build teammate relationships in an environment of fast change.
• Direct and motivate a diverse teammate population that includes full-time and part-time team members.
• Demonstrated ability to act decisively in implementing solutions.
• Strong organizational skills for planning work and continuously monitoring progress towards goals.
• Demonstrated ability to multi-task; ability to respond flexibly in a quickly changing environment.
• Strong communication skills (both oral and written) for effective management of teams.
• Be comfortable speaking and conducting training.

Responsibilities

• Provide exceptional customer experience through trip assurance and product knowledge.
• Assist in store areas as needed and participate in opening and closing.
• Act as Manager On Duty and oversee store when others are away.
• Train, develop, and supervise Team Members.
• Ensure clean, inviting store presentation and proper product facing.

Skills

Team leadership

Coaching

Communication skills

Multitasking

Organizational skills

Education

High School Diploma or GED

Job description

Fleet Farm is seeking a Senior Team Lead to deliver an exceptional customer experience through product knowledge, visual merchandising, and strong leadership. You will support areas across the store, assist with opening and closing, and develop to move into a management role.

This role emphasizes coaching teammates, maintaining stock and zone recovery, and acting as Manager On Duty when needed. You will work to reduce shrink with loss prevention, while upholding Fleet Farm's standards.