Senior TAM – Secure Federal & Enterprise Deployments

your Jared; Northern (KY); Hybrid; USD 125,000 - 165,000; Full time

Job summary

Mattermost, the leading collaborative workflow platform, seeks a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to U.S. Federal and enterprise customers.

You will ensure successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments. You will combine infrastructure, cybersecurity, and DevSecOps expertise with strong customer engagement and project leadership, bridging engineering, product, and

Qualifications

• Senior TAM or similar customer-facing technical role.
• Strong knowledge of Linux, networking, containers, and cloud infra.
• Hands-on scripting in Python/Go/Node.js or equivalent.
• Strong cybersecurity and secure system design understanding.
• Familiar with DevSecOps workflows and tools.
• Experience with large enterprise or government customers.
• Excellent communication across technical and non-technical stakeholders.
• Eligible for access to export-controlled information (EAR/ITAR).

Responsibilities

• Lead onboarding, configuration, and deployments for strategic enterprise and U.S. Federal customers.
• Design and validate secure, scalable architectures for cloud, on-prem, hybrid, air-gapped environments.
• Ensure alignment with FedRAMP, NIST 800-53, DoD STIG, SOC 2 standards.
• Guide customers in integrating Mattermost with authentication, DevOps, and monitoring tools.
• Provide proactive technical guidance to minimize risk and ensure long-term success.

Skills

Linux admin

Networking

Containers (Docker/Kubernetes)

Scripting (Python/Go/Node.js)

Cybersecurity principles

DevSecOps tools

Enterprise government experience

Communication skills

Tools

GitHub

Jenkins

Jira

Terraform

Job description

Mattermost, the leading collaborative workflow platform, seeks a Senior Technical Account Manager (TAM) to serve as a trusted technical advisor to U.S. Federal and enterprise customers.

You will ensure successful deployment, integration, and secure operation of the Mattermost platform in mission-critical and high-security environments. You will combine infrastructure, cybersecurity, and DevSecOps expertise with strong customer engagement and project leadership, bridging engineering, product, and