Senior Federal Technical Account Manager

Mattermost, Inc.; Northern (KY); Hybrid; USD 125,000 - 165,000; Full time

Job summary

Mattermost, Inc. seeks a Senior Technical Account Manager (Federal) to ensure secure deployment, integration, and operation of the Mattermost platform in mission-critical environments across government and enterprise clients.

You will lead onboarding, design secure architectures across cloud, on-premises, and air-gapped setups, and align delivery with FedRAMP, NIST, DoD STIG, and SOC 2 requirements. As a trusted advisor, you will collaborate with Product, Engineering, and Support, develop

Qualifications

• Senior-level experience in Technical Account Management or similar customer-facing role.
• Strong knowledge of Linux, networking, containers, and cloud infrastructure.
• Hands-on scripting with Python, Go, or Node.js.
• Solid cybersecurity principles and secure system architecture.
• Familiarity with DevSecOps tools (GitHub, Jenkins, Jira, Terraform).
• Experience managing large enterprise or government customers.
• Excellent communication across technical and non-technical stakeholders.
• Eligibility for access to export-controlled information under EAR/ITAR.

Responsibilities

• Lead technical onboarding, configuration, and production deployments for strategic enterprise and U.S. Federal customers.
• Design secure, scalable architectures for Mattermost across cloud, on-premise, hybrid, and air-gapped environments.
• Support alignment with security and compliance frameworks such as FedRAMP, NIST 800-53, DoD STIG, and SOC 2.
• Guide customers in integrating Mattermost with authentication and identity management systems (SSO, SAML, OAuth), DevOps pipelines, and monitoring tools.
• Provide proactive technical guidance to minimize operational risk and ensure long-term platform success.
• Serve as the primary technical point of contact for assigned accounts.
• Collaborate with Product, Engineering, and Support to resolve complex technical issues and advocate for customer needs.
• Develop reusable deployment assets including scripts, playbooks, and technical documentation.
• Participate in internal reviews to improve onboarding methodologies and deployment best practices.
• Present complex technical concepts to both executive and technical stakeholders.
• Build trusted relationships that drive adoption, expansion, and long-term customer success.
• Maintain detailed records of architectural decisions, deployment strategies, and customer feedback.

Skills

Linux

Networking

Docker

Kubernetes

Cloud

Python

Go

Node.js

Cybersecurity

DevSecOps

Govt customers

Communication

Tools

GitHub

Jenkins

Jira

Terraform

Job description

Mattermost, Inc. seeks a Senior Technical Account Manager (Federal) to ensure secure deployment, integration, and operation of the Mattermost platform in mission-critical environments across government and enterprise clients.

You will lead onboarding, design secure architectures across cloud, on-premises, and air-gapped setups, and align delivery with FedRAMP, NIST, DoD STIG, and SOC 2 requirements. As a trusted advisor, you will collaborate with Product, Engineering, and Support, develop