Senior TAM Leader - DevOps Transformation for Enterprise

Copado; New Orleans (LA); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Health, dental, and vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a Sr Manager, Technical Account Management to lead the Americas TAM team in New Orleans. You will act as player-coach, guiding TAMs while championing DevOps maturity, product adoption, and technical health for enterprise customers.

Reporting to the Technical Excellence leader, you will oversee critical success packages globally. You will partner with Customer Success, Support, and Product teams to drive proactive engagements, operationalize customer journeys, and advocate for

Qualifications

• Experience mentoring or leading technical teams.
• Hands-on Salesforce DevOps, CI/CD pipelines, and automated testing experience.
• Senior-level customer engagement with enterprise IT and engineering leadership.
• Strong case management, SLA/KPI adherence, and escalation experience.
• Familiarity with testing automation and AI-driven development workflows.
• Ability to navigate tactical and strategic DevOps transformation.

Responsibilities

• Lead, mentor, and coach a TAM team across engagement models.
• Manage case assignments, workflows, and KPI targets.
• Ensure proactive customer communication and healthy account status.
• Collaborate with Success, Support, and Product to drive engagements.
• Oversee delivery of service catalog with quality standards.
• Define DevOps and QA maturity roadmaps for enterprise accounts.
• Act as technical sponsor for high-risk or high-value accounts.
• Coordinate with Support to resolve production issues swiftly.
• Aggregate customer feedback to influence product roadmaps.

Skills

Technical leadership

Customer-facing expertise

Solutions architecture

Mentoring teams

Strategic advisory

Tools

Salesforce DevOps

CI/CD pipelines

Automated testing ecosystems

Job description

Copado is seeking a Sr Manager, Technical Account Management to lead the Americas TAM team in New Orleans. You will act as player-coach, guiding TAMs while championing DevOps maturity, product adoption, and technical health for enterprise customers.

Reporting to the Technical Excellence leader, you will oversee critical success packages globally. You will partner with Customer Success, Support, and Product teams to drive proactive engagements, operationalize customer journeys, and advocate for