Senior TAM Leader: DevOps & Salesforce Excellence

Copado Inc.; New Orleans (LA); On-site; USD 190,000 - 240,000; Full time

Job summary

Copado is seeking a Sr Manager of Americas TAM to lead a team of Technical Account Managers, guiding DevOps maturity, product adoption, and technical health for enterprise customers. You will balance mentorship with hands-on leadership, align domain expertise to complex environments, and serve as the primary escalation point for high-stakes challenges.

You will partner with Customer Success, Support, and Product teams to drive proactive engagements, codify journey maps, and advocate for customer

Qualifications

• Extensive background in technical, customer-facing roles such as Technical Account Management, Solutions Architecture, or Professional Services.
• Proven hands-on implementation experience within Salesforce DevOps, CI/CD pipelines, and automated testing ecosystems.
• Senior-level customer engagement experience, with a track record of leading advisory sessions with enterprise IT and engineering leadership.
• Strong operational command over case management, SLA/KPI adherence, and incident escalation processes.
• Familiarity with testing automation and AI-driven development workflows.

Responsibilities

• Lead, mentor, and coach TAMs across Dedicated and Catalog-based engagement models, developing skills in executive communication and objection handling (senior level).
• Actively manage case assignments, workflows, and follow-ups to meet KPIs and initial response targets.
• Ensure TAMs for Signature Success customers maintain proactive communication and healthy engagement value.
• Partner with Elite Deployment Squad and Customer Success to execute success plans and align journeys globally.
• Ensure team enablement and hands-on delivery across core domains: CI/CD, CRT, and Copado AI.
• Oversee the Service Catalogue delivery, ensuring quality across Git Health Checks, CI/CD Setup Checks, and DevOps reviews.
• Guide the team in defining DevOps and QA maturity roadmaps for strategic accounts.
• Serve as technical sponsor and escalation point for high-risk accounts, directing architectural remediations.
• Collaborate with Support to enforce tailored workflows and rapidly resolve production-stopping issues.
• Aggregate feedback and adoption trends to inform global product roadmaps.

Job description

Copado is seeking a Sr Manager of Americas TAM to lead a team of Technical Account Managers, guiding DevOps maturity, product adoption, and technical health for enterprise customers. You will balance mentorship with hands-on leadership, align domain expertise to complex environments, and serve as the primary escalation point for high-stakes challenges.

You will partner with Customer Success, Support, and Product teams to drive proactive engagements, codify journey maps, and advocate for customer