Senior TAM Leader, DevOps & Enterprise Success

Copado

Denver (CO)

On-site

USD 180,000 - 240,000

Full time

9 days ago

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Benefits offered by this job

Competitive salary and performance‑dr‑

Health, dental, and vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a Sr Manager, Technical Account Management in Denver, CO, to lead a team of TAMs and drive DevOps maturity across enterprise customers. You will mentor engineers, manage high-priority engagements, and partner with Success, Support and Product teams to deliver scalable customer journeys and proactive engagements.

The role combines player-coach leadership with technical guidance in Copado's core domains, including CI/CD, CRT, and AI, while aligning with global product roadmaps

Qualifications

Experience leading technical account teams and mentoring engineers.
Hands-on experience with Salesforce DevOps and CI/CD pipelines.
Proven ability to conduct strategic advisory sessions with enterprise IT leaders.
Strong incident management and SLA/KPI discipline.

Responsibilities

Lead TAMs across engagement models and develop skills in executive communication.
Manage case assignments, workflows, and follow-ups to meet KPIs and response times.
Ensure proactive communication with Signature Success customers and health milestones.
Collaborate with EDS and Customer Success to execute global success plans.

Skills

Team leadership

Salesforce DevOps

CI/CD pipelines

Customer advisory

Incident escalation

Tools

CI/CD Tools

Automation Testing

AI Tools

Job description

The role combines player-coach leadership with technical guidance in Copado's core domains, including CI/CD, CRT, and AI, while aligning with global product roadmaps

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