Senior TAM Leader, DevOps & Enterprise Success

Copado; Chicago (IL); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) Plan

Paid Time Off

Wellness Perks

Job summary

Copado is seeking a Sr Manager, Technical Account Management in Chicago to lead a team of TAMs and drive DevOps maturity for global enterprise customers. You will mentor engineers, manage critical escalations, and collaborate with Customer Success, Support, and Product teams to advance customer journeys.

You will partner with the Elite Deployment Squad and ensure delivery excellence across Copado's core domains, while shaping long-term DevOps transformation strategies for high-value accounts.

Qualifications

• Extensive background in technical, customer-facing roles such as TAM, Solutions Architecture, or Professional Services, with demonstrated experience mentoring or leading technical teams.
• Hands-on implementation experience within Salesforce DevOps, CI/CD pipelines, and automated testing ecosystems.
• Senior-level customer engagement experience, with a track record of leading strategic advisory sessions and technical reviews with enterprise IT and engineering leadership.
• Strong operational command over case management, SLA/KPI adherence, and incident escalation processes.
• Deep familiarity with testing automation and AI-driven development workflows.
• Ability to shift between tactical troubleshooting, team mentorship, and long-term enterprise DevOps transformation strategy.
• Strong cross-functional collaboration and communication skills with Customer Success, Support, and Product teams.

Responsibilities

• Lead, mentor, and coach TAMs across engagement models, developing skills in executive communication and objection handling.
• Manage case assignments, workflows, and follow-ups to meet KPIs and response targets.
• Ensure proactive communication and health of accounts, articulating ongoing engagement value.
• Partner with Success Engineering, Help Desk, and Product teams to execute success plans and align journeys globally.
• Oversee enablement and hands-on delivery across Copado domains: CI/CD, CRT, and Copado AI.
• Deliver consistent QA and DevOps governance through service catalogs and reviews.
• Define DevOps maturity roadmaps for strategic enterprise accounts.
• Act as the primary sponsorship and escalation point for high-risk accounts.

Skills

Technical leadership

Mentoring teams

Enterprise IT engagement

Customer-facing roles

Tools

Salesforce DevOps

CI/CD pipelines

Automated testing

Job description

Copado is seeking a Sr Manager, Technical Account Management in Chicago to lead a team of TAMs and drive DevOps maturity for global enterprise customers. You will mentor engineers, manage critical escalations, and collaborate with Customer Success, Support, and Product teams to advance customer journeys.

You will partner with the Elite Deployment Squad and ensure delivery excellence across Copado's core domains, while shaping long-term DevOps transformation strategies for high-value accounts.