AI-Driven TAM for Salesforce DevOps & Release

Copado Inc.; New Orleans (LA); Vor Ort; USD 120.000 - 180.000; Vollzeit

Zusammenfassung

Copado Inc. is seeking a Technical Account Manager (TAM) with a strong AI-first mindset to guide Signature Success and Success+ customers in adopting Copado Agentia and related DevOps practices.

You will act as a technical partner, delivering hands-on guidance on pipelines, metadata management, and release governance across global teams. You will own the full account lifecycle, drive tailored success plans, and collaborate with internal teams to resolve complex deployment challenges, accelerate

Qualifikationen

• Proven expertise in Salesforce DevOps and CI/CD pipelines using Copado pipelines.
• Strong proficiency in Salesforce metadata management and SFDX source format.
• Hands-on experience with Copado Agentia operations and deployment tasks.

Aufgaben

• Serve as primary technical contact for Signature Success and Success+ customers and build trusted relationships with stakeholders.
• Perform platform health checks and identify gaps in pipeline configuration and deployment reliability.
• Provide hands-on guidance on Copado pipelines, environment management, and QA practices.
• Guide customers through pipeline design, branching strategies, and multi-env release governance.
• Advise on Salesforce metadata management, including destructive changes and permissions deployments.
• Develop tailored best practice frameworks for pipeline architecture and automation.
• Collaborate with Support, Engineering, and Product teams to resolve complex issues and drive success plans.
• Own and drive customer success plans, tracking deployment frequency, lead time, and release confidence.
• Deliver enablement sessions and documentation to upskill customer teams and accelerate AI adoption.

Kenntnisse

Salesforce DevOps

CI/CD pipelines

Copado

Git

Jira

Webhooks

AI mindset

Metadata management

Tools

Copado Metadata Pipelines

Copado Source Format Pipelines

Jobbeschreibung

Copado Inc. is seeking a Technical Account Manager (TAM) with a strong AI-first mindset to guide Signature Success and Success+ customers in adopting Copado Agentia and related DevOps practices.

You will act as a technical partner, delivering hands-on guidance on pipelines, metadata management, and release governance across global teams. You will own the full account lifecycle, drive tailored success plans, and collaborate with internal teams to resolve complex deployment challenges, accelerate