Senior TAM — Enterprise Payments (Remote)

ACI Worldwide; Omaha (NE); Hybrid; USD 120,000 - 160,000; Full time

Job summary

ACI Worldwide seeks a Senior Technical Account Manager in Omaha, NE or Norcross, GA to own post-implementation technical relationships for enterprise customers. You will drive stability, performance, and value realization, coordinating with Support, Product, and Engineering teams.

Ideal candidates have 5-8+ years in TAM or similar roles, strong communication skills, and a proven track record in complex escalations and executive-level interactions.

Qualifications

• Bachelor's degree or equivalent practical experience in CS, engineering, or information systems.
• 5-8+ years in Technical Account Management, Customer Success, or similar roles.
• Experience supporting enterprise customers in SaaS, hosted, cloud, payments, or fintech.
• Strong ability to understand and explain complex architectures and integrations.
• Excellent verbal and written communication across technical and non-technical audiences.

Responsibilities

• Serve as primary technical contact for assigned complex/enterprise customers.
• Own post-implementation technical relationship, ensuring stability and optimization of ACI solutions.
• Advocate for customer needs and coordinate cross-functional engagement to drive value.
• Manage escalations, facilitate major incident responses, and ensure SLA adherence.
• Collaborate with Product, Engineering, and Professional Services to align solutions with customer needs.

Skills

Customer Focus

Technical Acumen

Problem Solving

Communication

Collaboration

Results Orientation

Continuous Improvement

Education

Bachelor's degree in Computer Science/Engineering/Information Systems

Job description

ACI Worldwide seeks a Senior Technical Account Manager in Omaha, NE or Norcross, GA to own post-implementation technical relationships for enterprise customers. You will drive stability, performance, and value realization, coordinating with Support, Product, and Engineering teams.

Ideal candidates have 5-8+ years in TAM or similar roles, strong communication skills, and a proven track record in complex escalations and executive-level interactions.