Senior Customer Success Manager, Tableau – Hybrid & High-Impact

Tableau Software, Inc.; Washington (IL); Hybrid; USD 100,000 - 130,000; Full time

Job summary

Tableau Software, Inc. is seeking a Senior Customer Success Manager to enhance customer engagement across complex organizational structures. This role will focus on fostering relationships, ensuring delivery of value and aligning internal and external stakeholders to meet business goals.

An ideal candidate will have 5–6 years of industry experience in Customer Success, particularly in SaaS. You will leverage extensive knowledge of Tableau and Salesforce to provide insights and solutions, while embodying top-notch communication skills to navigate and influence at all levels.

This position is office-flexible, requiring presence in-office at least three days a week.

Qualifications

• Minimum 5–6 years of relevant industry expertise.
• Exceptional communication skills with the ability to influence executive-level decisions.
• Ability to manage objectivity and drive alignment.
• Proficiency in Tableau governance and analytics.

Responsibilities

• Drive quantifiable business impact for multi-org customers.
• Manage stakeholder relationships at executive levels.
• Identify problems and manage risks effectively.

Skills

Exceptional communication and presentation skills

Ability to handle objections and navigate discussions

Strong understanding of analytics strategy

Experience supporting customers in SaaS platforms

Education

5–6 years of experience in Customer Success or related areas

Certifications: Desktop Specialist, Data Analyst, Server

Tools

Tableau

Salesforce integration knowledge

Job description

Tableau Software, Inc. is seeking a Senior Customer Success Manager to enhance customer engagement across complex organizational structures. This role will focus on fostering relationships, ensuring delivery of value and aligning internal and external stakeholders to meet business goals.

An ideal candidate will have 5–6 years of industry experience in Customer Success, particularly in SaaS. You will leverage extensive knowledge of Tableau and Salesforce to provide insights and solutions, while embodying top-notch communication skills to navigate and influence at all levels.

This position is office-flexible, requiring presence in-office at least three days a week.