Senior Table Games Operations Supervisor

Royal Caribbean Group; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Royal Caribbean Group seeks an experienced casino dealer supervisor to oversee Blackjack, Roulette, Caribbean Stud Poker and Dice aboard our ships. You will ensure fair play, accurate payouts, and guest satisfaction while mentoring an international team of dealers.

The role requires at least 3 years dealer experience, board-approved dealer training, excellent arithmetic, and strong knowledge of gaming rules. High school diploma or GED is required; university degree preferred.

Qualifications

• Minimum of three (3) years dealer experience with blackjack, roulette, Caribbean Stud Poker and dice.
• Ability to perform rapid mental arithmetic and odds calculations.
• Ability to enforce gaming rules and regulations with sound judgment.
• Observation of payout accuracy and dealer conduct for guest satisfaction.
• Completion of Gaming Board/Commission approved dealer school.
• Proven customer service skills to satisfy guests per standards.
• Experience supervising an international dealer team and managing performance.
• Understanding of cost control and headcount management within the operation.
• Stamina to stand and walk for extended periods.
• Proficiency with computers and software packages like Excel and Word.

Responsibilities

• Supervises casino table activities such as Blackjack, American Roulette, Caribbean Stud Poker, Dice.
• Ensures payout accuracy and observes dealer performance and guest interactions.
• Enforces gaming rules and regulations and provides coaching as needed.
• Manages disciplinary actions and performance development for staff.
• Learns financial aspects of casino operations and supports headcount planning.

Skills

Blackjack

American Roulette

Caribbean Stud Poker

Dice

Mental arithmetic

Gaming rules knowledge

Customer service

Team supervision

Decision making

Observation skills

Education

High school diploma or GED

University degree preferred

Tools

Excel

Word

Job description

Royal Caribbean Group seeks an experienced casino dealer supervisor to oversee Blackjack, Roulette, Caribbean Stud Poker and Dice aboard our ships. You will ensure fair play, accurate payouts, and guest satisfaction while mentoring an international team of dealers.

The role requires at least 3 years dealer experience, board-approved dealer training, excellent arithmetic, and strong knowledge of gaming rules. High school diploma or GED is required; university degree preferred.