Casino Supervisor

Royal Caribbean Group; Los Angeles (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Royal Caribbean Group seeks an experienced casino dealer supervisor to oversee Blackjack, Roulette, Caribbean Stud Poker and Dice aboard our ships. You will ensure fair play, accurate payouts, and guest satisfaction while mentoring an international team of dealers.

The role requires at least 3 years dealer experience, board-approved dealer training, excellent arithmetic, and strong knowledge of gaming rules. High school diploma or GED is required; university degree preferred.

Qualifications

• Minimum of three (3) years dealer experience with blackjack, roulette, Caribbean Stud Poker and dice.
• Ability to perform rapid mental arithmetic and odds calculations.
• Ability to enforce gaming rules and regulations with sound judgment.
• Observation of payout accuracy and dealer conduct for guest satisfaction.
• Completion of Gaming Board/Commission approved dealer school.
• Proven customer service skills to satisfy guests per standards.
• Experience supervising an international dealer team and managing performance.
• Understanding of cost control and headcount management within the operation.
• Stamina to stand and walk for extended periods.
• Proficiency with computers and software packages like Excel and Word.

Responsibilities

• Supervises casino table activities such as Blackjack, American Roulette, Caribbean Stud Poker, Dice.
• Ensures payout accuracy and observes dealer performance and guest interactions.
• Enforces gaming rules and regulations and provides coaching as needed.
• Manages disciplinary actions and performance development for staff.
• Learns financial aspects of casino operations and supports headcount planning.

Skills

Blackjack

American Roulette

Caribbean Stud Poker

Dice

Mental arithmetic

Gaming rules knowledge

Customer service

Team supervision

Decision making

Observation skills

Education

High school diploma or GED

University degree preferred

Tools

Excel

Word

Job description

Supervises the activities of the Casino gaming table such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.

Hiring Requirements:

• Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub Poker, Dice and other related table games. (shipboard experience preferred)
• Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
• Ability to make decisions based on sound judgment regarding gaming rules and regulations.
• Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
• Satisfactory completion of Gaming Board/Commission approved dealer school.
• Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in manner consistent with Celebrity Connections standards.
• Knowledge of policies and practices involved in the human resources function. Ability to supervise an international team of Dealers in a positive and productive manner by motivating, developing and managing employees as they work. Ability to utilize and administer the disciplinary action process through coaching and counseling to improve performance or recommend termination of employment.
• Ability to learn the financial aspects of a casino operation, including the successful identification of expense reduction through cost control. Demonstrated aptitude for the management of headcount within assigned area, as it relates to and supports the business needs of the vessel.
• Ability to stand and walk for extended periods of time.
• Working knowledge of computers, Internet access, and the ability to navigate within a variety software packages such as Excel, Word, and or related programs.
• Completion of high school or GED required; university degree preferred.