Senior Systems Technician III - IT Support & Mentorship

General Dynamics Information Technology (GDIT); Panama City (FL); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) in Panama City Beach, Florida, seeks a Systems Technician III to install, maintain, and troubleshoot information systems and peripherals. You’ll support end-users, provide training, and guide junior staff while maintaining up-to-date knowledge of desktop technologies.

The role requires 5+ years of related experience or an Associates with 3+ years, strong customer service, and solid networking basics.

Qualifications

• Education: High School diploma and 5+ years of directly related experience OR Associates Degree and 3+ years of directly related experience
• Experience: Must have experience supporting end-user computing and customer support
• Strong written and oral communication
• Excellent customer service skills are required
• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office, Office 365)
• Experience with desktop/laptop and application support
• Support for handheld devices (iOS and Android)
• Solid understanding of basic networking principles
• Location: Must go into the office in Panama City, FL 5x a week

Responsibilities

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
• Monitors and responds to hardware and software problems using testing tools and techniques
• Installs and configures applications software and related hardware (desktops, servers, peripherals)
• Provides software and system troubleshooting and support
• Provides technical support and training to end-users
• Mentoring to less-experienced technicians
• Maintains current knowledge of relevant technology (desktop support)
• Participates in special projects

Skills

Computer Systems

Customer Service

Troubleshooting

Education

High School diploma

Associates Degree

Job description

General Dynamics Information Technology (GDIT) in Panama City Beach, Florida, seeks a Systems Technician III to install, maintain, and troubleshoot information systems and peripherals. You’ll support end-users, provide training, and guide junior staff while maintaining up-to-date knowledge of desktop technologies.

The role requires 5+ years of related experience or an Associates with 3+ years, strong customer service, and solid networking basics.