System Technician

General Dynamics Information Technology (GDIT); Panama City (FL); On-site; USD 37,000 - 51,000; Full time

Benefits offered by this job

401K with company match

Comprehensive health and wellness

Internal mobility team

Paid education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) in Panama City Beach, Florida, seeks a Systems Technician III to install, maintain, and troubleshoot information systems and peripherals. You’ll support end-users, provide training, and guide junior staff while maintaining up-to-date knowledge of desktop technologies.

The role requires 5+ years of related experience or an Associates with 3+ years, strong customer service, and solid networking basics.

Qualifications

• Education: High School diploma and 5+ years of directly related experience OR Associates Degree and 3+ years of directly related experience
• Experience: Must have experience supporting end-user computing and customer support
• Strong written and oral communication
• Excellent customer service skills are required
• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office, Office 365)
• Experience with desktop/laptop and application support
• Support for handheld devices (iOS and Android)
• Solid understanding of basic networking principles
• Location: Must go into the office in Panama City, FL 5x a week

Responsibilities

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware
• Monitors and responds to hardware and software problems using testing tools and techniques
• Installs and configures applications software and related hardware (desktops, servers, peripherals)
• Provides software and system troubleshooting and support
• Provides technical support and training to end-users
• Mentoring to less-experienced technicians
• Maintains current knowledge of relevant technology (desktop support)
• Participates in special projects

Skills

Computer Systems

Customer Service

Troubleshooting

Education

High School diploma

Associates Degree

Job description

Job Family:

Technical Support Services

Skills:

Computer Systems,Customer Service,Troubleshooting

Experience:

3 + years of related experience

Job Description:

Transform technology into opportunity as a Systems Technician III with GDIT in Panama City Beach, Florida. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

HOW A SYSTEMS TECHNICIAN III WILL MAKE AN IMPACT

• Provides installation, maintenance and troubleshooting support of information systems applications and related peripheral hardware.
• Monitors and responds to hardware and software problems utilizing a variety of hardware and software testing tools and techniques.
• Installs and configures applications software and related hardware (such as desktops, servers, and related peripherals like printers, scanners, hard drives, monitors and video teleconferencing hardware).
• Provides software and system troubleshooting and support.
• Provides technical support and training to end-users
• Provide guidance, work related leadership and mentoring to less-experienced technicians
• Maintains current knowledge of relevant technology as assigned (desktop support)
• Participates in special projects as required

WHAT YOU’LL NEED TO SUCCEED:

• Education: High School diploma and 5+ years of directly related experience OR Associates Degree and 3+ years of directly related experience
• Experience: Must have experience supporting end-user computing and customer support
• Strong written and oral communication
• Excellent customer service skills are required
• Experience with Microsoft Windows Workstation, operating systems, and common applications (e.g. Microsoft Office, Office 365)
• Experience with desktop/laptop and application support
• Support for handheld devices ( iOS and Android)
• Solid understanding of basic networking principles
• Location: Must go into the office in Panama City, FL 5x a week

GDIT IS YOUR PLACE:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely hourly rate for this position is between $26.97 - $36.49. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans