Senior Systems Support Engineer - MSP Service Desk

Red River; Chantilly (VA); On-site; USD 68,000 - 102,000; Full time

Job summary

Red River is seeking a Systems Support Engineer III- Service Desk Team in Chantilly, VA to join a client‑facing, fast‑paced MSP environment. You will handle escalated requests, maintain uptime, and mentor junior engineers while delivering exceptional customer service.

Ideal candidates bring 8+ years IT experience, strong Microsoft stack skills, cloud and virtualization experience, and a collaborative, data‑driven mindset aligned with Red River’s values.

Qualifications

• Bachelor's degree in a related field is preferred.
• Minimum 8 years IT experience with Windows administration and server management.
• Experience in a fast-paced consulting or MSP environment is a plus.
• Strong communication skills and client‑facing confidence.

Responsibilities

• Implementation and support of virtual platforms built on Hyper‑V, Nutanix, VMware, or AWS/Azure.
• Design, implementation, and support of Microsoft technologies: Windows Server, Exchange, SQL, SharePoint.
• IT support for issues involving Microsoft business applications.
• Email systems configuration, administration, and troubleshooting.
• Management of Windows Server domains: AD, DHCP, DNS, and Group Policy; security posture.
• Remote access solutions: RDP, AVD, Citrix; disaster recovery with Veeam and cloud.
• Documentation, system reviews, and client‑facing recommendations.
• Provide third‑tier escalation and mentor junior engineers.
• Collaborate with vendors and other IT personnel; participate in on‑call rotations.

Skills

Collaboration

Creativity

Empathy

Integrity

Judgment

Purpose

Resilience

Selflessness

Education

Bachelor’s degree

Tools

Hyper‑V

Nutanix

VMware

AWS

Azure

Job description

Red River is seeking a Systems Support Engineer III- Service Desk Team in Chantilly, VA to join a client‑facing, fast‑paced MSP environment. You will handle escalated requests, maintain uptime, and mentor junior engineers while delivering exceptional customer service.

Ideal candidates bring 8+ years IT experience, strong Microsoft stack skills, cloud and virtualization experience, and a collaborative, data‑driven mindset aligned with Red River’s values.