Service Desk Systems Engineer II

Red River

Chantilly (VA)

On-site

USD 56,000 - 84,000

Full time

8 days ago

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Job summary

The Systems Support Engineer II role at Red River Managed Services in Chantilly, VA focuses on delivering high-quality IT support to clients. You will handle escalations, maintain uptime, and improve computing experiences through proactive maintenance and effective problem-solving.

The ideal candidate brings 3+ years of IT administration experience with Windows, AD, Office 365, Intune, and Azure, and demonstrates strong troubleshooting and client-facing skills in a fast-paced MSP environment.

Qualifications

Experience with administrating and maintaining Windows Server 2016 and above.
High-level knowledge of supporting/managing desktop operating systems.
Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting login issues.
Basic virtualization Administration, including rebooting VMs and resource allocation.
Strong AD, DNS, DHCP, and Group Policy knowledge.
Troubleshoot Windows and Mac OS at hardware/software levels.
Troubleshoot Remote Desktop Services and VPN (SSL/IPSec).
Troubleshoot Office 365 products (Exchange/SharePoint/OneDrive/Teams) via GUI and PowerShell.
Experience with MS Intune MDM policies and Azure.

Responsibilities

Experience with administrating and maintaining Windows Server 2016 and above.
High-level knowledge of supporting/managing desktop operating systems.
Email Administration with high-level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues.
Basic virtualization Administration, which may include rebooting virtual machines, resource allocation, basic architecture knowledge.
Strong domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP.
Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels.
Strong ability to troubleshoot Remote Desktop Services and VPN (SSL and IPSec).
Strong ability to troubleshoot Office365 products (Exchange/SharePoint/OneDrive/Teams) using GUI and PowerShell.
Experience with MS Intune MDM, including but not limited to configuration policies, compliance policies, and app protection for various device types.
Experience with Microsoft AutoPilot.
Intermediate knowledge of Backup Solutions (Veeam preferred).
Intermediate knowledge of troubleshooting standard remote solutions such as RDP and Azure WVD.
Basic understanding of core network components.
Maintaining standards and documentation on an ongoing basis as products and technologies evolve.
Other business duties as assigned.