Senior Systems Engineer & IT Solutions Architect (Remote) - 67325762975

Somewhere; United States; À distance; USD 124 000 - 179 000; Plein temps

Résumé du poste

Somewhere is seeking a Senior Systems Engineer & IT Solutions Architect with MSP background to lead advanced systems administration, project delivery, and Tier-3 escalations for client environments. You will architect solutions, collaborate with sales on scopes, and own end-to-end rollout from design to production.

The role requires deep Windows Server, Azure, security hygiene, and strong English communication, with on-call rotations and US PST alignment.

Qualifications

• 5+ years MSP experience in a multi-client environment.
• Deep Windows Server, AD, DNS/DHCP, and hybrid identity expertise.
• Proficiency in Microsoft 365, Azure Infra, Entra ID, Intune/Endpoint Manager.
• Experience with enterprise networking (Cisco Meraki/UniFi), VPNs, routing.
• Ability to troubleshoot with incomplete docs and design robust solutions from scratch.

Responsabilités

• Lead Solutions Architecture & Pre-Sales Scoping (~35%).
• Design technical scopes of work, migrations, cloud transitions, and security updates.
• Collaborate with account/sales on SOWs, specs, milestones.
• Own hands-on implementation: migrations, provisioning, firewall cutovers.
• Serve as Tier-3 escalation authority for Windows/Cloud services.
• Manage Windows Server ecosystems, AD, DNS/DHCP, Hyper-V, clustering.
• Provision and optimize Azure VMs, AVD, Entra ID, Intune; hybrid cloud operations.
• Configure enterprise networking (VLANs, VPNs, routing).
• Oversee device provisioning and remote monitoring policies.
• Conduct security audits and hardening recommendations (EDR/MDR, MFA).
• Interface with client IT directors and sysadmins as escalation/architecture partner.
• Participate in on-call rotation and after-hours maintenance.

Connaissances

MSP Experience

Windows Server

Azure Cloud

Networking

English (C1)

On-call Escalations

Outils

Hyper-V

Cisco Meraki

UniFi

Description du poste

Senior Systems Engineer & IT Solutions Architect (MSP)

Employment Type: Full-Time Remote Contractor (40 hours/week + flexible on-call/overtime rotation)

Schedule: US Pacific Standard Time (PST) core business hours

Target Locations: Remote (LATAM or South Africa)

Position Overview

We are seeking an autonomous, client-facing Senior Systems Engineer & IT Solutions Architect with extensive Managed Services Provider (MSP) experience to lead advanced systems administration, complex project delivery, and Tier-3 escalations.

In this role, you will do much more than follow routine runbooks. Our client environments are diverse, unique, and dynamic. When a client presents an unmapped technical hurdle or architecture request, you will step into the unknown, diagnose the root requirement, architect a viable solution, collaborate with our commercial/sales leads to define the scope, and execute the rollout from design to production.

The ideal candidate has hands-on depth across Windows Server ecosystems, Azure cloud infrastructure, network topology builds, and enterprise cybersecurity hygiene, paired with C1-level English communication and the composure required for direct corporate stakeholder interaction.

Key Responsibilities

• Solutions Architecture & Pre-Sales Technical Scoping (~35%)
• Technical Solution Design: Translate varied client business challenges into reliable technical architectures—spanning server migrations, cloud transitions, hybrid network builds, and cybersecurity enhancements.
• Pre-Sales Collaboration: Partner with our account and sales team to outline technical scopes of work (SOWs), equipment specifications, and project milestones prior to client presentation.
• Hands-On Implementation: Own the execution phase for approved engineering projects, including tenant migrations, Azure VM provisioning, firewall cutovers, and infrastructure upgrades.
• Tier-3 Escalations & Advanced Windows / Cloud Administration (~40%)
• Advanced Server & Infrastructure Management: Serve as the senior escalation authority for Windows Server environments (Active Directory, Group Policy, DNS/DHCP, Hyper-V, and clustering).
• Azure Cloud Operations: Provision, manage, and optimize Azure Virtual Machines (VMs), Azure Virtual Desktop (AVD), Entra ID (Azure AD), Intune MDM, and hybrid cloud synchronization.
• Network Architecture: Configure, maintain, and troubleshoot enterprise networking equipment (VLANs, VPNs, routing, managed switches, and next-gen firewalls).
• Workstation & Fleet Deployment: Oversee automated device provisioning, baseline image standards, and remote monitoring/management (RMM) policies.
• Security Oversight & Co-Managed IT Advisory (~15%)
• Security Audits & Recommendations: Evaluate client security postures, identify vulnerabilities, and recommend actionable hardening measures (EDR/MDR deployment, zero-trust policies, MFA, patch compliance).
• Co-Managed Partner Collaboration: Interface directly with client internal IT directors and sysadmins, acting as their trusted high-tier escalation and architecture partner.
• On-Call Coverage & Escalation Triage (~10%)
• Rotational Escalations: Participate in a scheduled on-call rotation and planned maintenance windows (after-hours/weekends as needed) to resolve critical priority incidents.

Qualifications & Requirements

Required Technical Background

• Dedicated MSP Experience (Mandatory): 5+ years of direct technical experience working within a Managed Service Provider (MSP) environment supporting multiple concurrent external client networks.
• Windows & Server Mastery: Deep operational expertise with Windows Server (2016-2025), Active Directory architecture, DNS/DHCP, and hybrid identity models.
• Microsoft Cloud Ecosystem: Advanced proficiency in Microsoft 365, Azure Infrastructure (VM provisioning, storage, virtual networking), Entra ID, and Intune/Endpoint Manager.
• Networking Expertise: Solid experience deploying and troubleshooting enterprise networking (Cisco Meraki or UniFi), site-to-site VPNs, and subnet routing.
• Comfort with Ambiguity: Proven ability to troubleshoot issues with incomplete documentation, figure out novel problems independently, and design robust solutions from scratch.

Communication & Soft Skills

• C1/Fluent English & Neutral Accent: Flawless verbal and written communication with a clear, minimal accent suitable for executive-level, client-facing meetings and presentations.
• Timezone & Flexibility: Full-time alignment with US Pacific Standard Time (PST), with schedule flexibility for planned maintenance and rotating on-call coverage.
• Client Presence: Calm, consultative bedside manner when engaging corporate executives, internal IT heads, and end-users during mission-critical outages.

Preferred Certifications (Strong Pluses)

• Microsoft Certified: Azure Solutions Architect Expert or Azure Administrator Associate (AZ-104)
• CompTIA Security+, Network+, or CySA+
• Cisco CCNA / CCNP or vendor-specific firewall certifications (NSE 4+, etc.)

Hardware & Remote Workspace Requirements

• Dedicated, quiet home office setup free from ambient noise.
• High-performance PC or workstation (minimum 16GB RAM, modern multi-core processor, SSD storage) with dual/triple-monitor capabilities.
• High-speed, low-latency fiber internet connection (minimum 50+ Mbps download/upload).
• Documented power and internet backup system (UPS/inverter or cellular failover) to guarantee uninterrupted connectivity during US working hours.