Senior Systems Field Service Engineer

Proconex; Royersford (Montgomery County); On-site; USD 85,000 - 120,000; Full time

Job summary

Proconex is seeking a field service engineer to lead DeltaV upgrades, migration planning, and on-site support across multiple sites. You will build and modify controls graphics, assist with server design, virtualization, and I/O networking for VM environments.

You will hold a Bachelor's in a related field with 3 years of automation experience, including DCS, Windows apps, DeltaV, AMS DMA, and backup/recovery. Expect monthly travel to PA, NJ, DE, MD, VA, WV and after-hours support as needed.

Qualifications

• Bachelor's degree in Electronic/Chemical/CS or related field and 3 years of experience.
• Experience with installation, commissioning, preventative maintenance, and modernization of plant automation systems.
• Familiarity with Distributed Control Systems and Windows-based software.
• Knowledge of DeltaV, DeltaV Mobile, AMS DMA, and backup/recovery processes.
• Design, documentation, virtualization, I/O loop, and fieldbus networking knowledge.

Responsibilities

• Lead upgrades to DeltaV, including migration plans and graphics/database migrations.
• Perform server and networking design for VM environments and on-site support.
• Travel monthly to PA, NJ, DE, MD, VA, and WV for site work.
• Provide after-hours support for contract customers with on-call pager coverage.
• Develop system reports and collaborate with Service Manager to identify service opportunities.
• Represent field service in project meetings and ensure tickets are resolved.
• Coordinate factory/site acceptance testing and commissioning activities.

Skills

DeltaV system

Site commissioning

Remote diagnostics

Fieldbus/DeviceNet/Profibus

VMware/Virtualization

Education

Bachelor's degree in Electronic Engineering

Bachelor's degree in Chemical Engineering

Bachelor's degree in Computer Science

Related field

Tools

DeltaV

AMS Device Manager

DeltaV Backup and Recovery

DeltaV Mobile

System virtualization

Job description

Responsible for system build and set-up, upfront project activities, surveys, or small control and graphic modifications. Lead upgrades to DeltaV system, including development of the migration plan, migration of the DeltaV database and graphics, buildout of the DeltaV system, and onsite support. Perform server and networking design for virtual machines architectures (VRTX, VMware), meeting schedule and budget requirements. Advise project teams on building computers per design specifications. Engage in customer factory and site acceptance testing, performing system installations, supporting loop checkout, commissioning, and startup. Provide after-hours support for contract customers with scheduled, on-call 24/7 pager support, including performing remote diagnostic over the phone and on-site if needed. Perform periodic reviews of Proconex service contract customers' systems, as defined in individual customer service agreements and per the Preventative Maintenance Standard Operation Procedure (SOP). Develop and deliver a system report for Proconex service contract customers within five days of a review. Collaborate with the Service Manager to develop and define opportunities for service work. Represent the field service team in project team meetings to establish customer rapport and consulting support. Ensure all open service tickets are resolved and closed. Requires monthly travel to customer sites in PA, NJ, DE, MD, VA, and/or WV.

Requires a Bachelor's degree in Electronic Engineering, Chemical Engineering, Computer Science, or a closely related field and 3 years of technical and systems engineering experience. Must have experience with: supporting the operational needs of plant automation systems including installation and commissioning, ongoing preventative and demand maintenance, and modernization planning; Distributed Control Systems; Windows-based software applications; DeltaV; DeltaV Mobile; AMS Device Manager; DeltaV Backup and Recovery; System design and documentation; System Virtualization; I/O loop; and BUS (Fieldbus, ASi, DeviceNet and ProfiBus).