Senior Systems Engineer – 24/7 Cloud Ops & Monitoring

Captivation Software LLC; San Antonio (TX); On-site; USD 130,000 - 270,000; Full time

Benefits offered by this job

Company Paid Insurance

HSA Contribution

401k Up to 20%

Job summary

Captivation Software LLC is seeking a senior systems engineer to work on the watch floor, monitoring health, availability and data pipelines, and handling alerts and incidents. The role requires a Top Secret/SCI clearance, US citizenship, and extensive SE experience.

You will escalate issues, maintain SOPs and shift logs, and provide concise status updates. The successful candidate will lead a small watch desk team and contribute to metrics and customer reports, with a strong focus on

Qualifications

• Must hold a Top Secret/SCI U.S. Government clearance with favorable polygraph.
• Must be a U.S. citizen as per security requirements.
• Twenty (20) years of SE experience in programs/contracts of similar scope.
• Ability to lead Systems Engineering efforts and manage watch-floor activities.
• Bachelor’s degree or equivalent SE-related field; additional SE experience can substitute for degree.
• Security Plus Certification or willingness to attain within 6 months.

Responsibilities

• Monitor system health, availability, and data pipelines.
• Investigate alerts and incidents; perform authorized recovery actions.
• Escalate unresolved issues; maintain tickets, logs, SOPs, metrics, and reports.
• Provide concise status updates and effective shift handoffs.
• Lead small WD shift teams and provide guidance to teammates.
• Maintain schedules and ensure timely communications.

Skills

RTRG Analytics

OS & Applications Monitoring

Troubleshooting OS

Dataflow Troubleshooting

Network Troubleshooting

Graph Interpretation

Strong Communication

Team Leadership

Scheduling & Handoffs

SOP Development & Maintenance

Education

Bachelor’s degree in System Engineering/CS/IS/Eng Sci

Tools

Jira

Confluence

Rancher

Elasticsearch

Redis

NiFi

Docker

Kubernetes

AWS

Virtualization

Nagios

Grafana

Prometheus

Job description

Captivation Software LLC is seeking a senior systems engineer to work on the watch floor, monitoring health, availability and data pipelines, and handling alerts and incidents. The role requires a Top Secret/SCI clearance, US citizenship, and extensive SE experience.

You will escalate issues, maintain SOPs and shift logs, and provide concise status updates. The successful candidate will lead a small watch desk team and contribute to metrics and customer reports, with a strong focus on