Senior Systems Analyst — Retail Ops & Data Solutions

Socket.dev; San Diego (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Amazing team

Growing brand

Medical & 401K

Paid time off

Job summary

Better Buzz Coffee, located in the UTC area of San Diego, CA, is seeking a Senior Systems Analyst to translate business needs into system requirements and keep platforms running smoothly. This role oversees the systems that support our operations and help scale our growing business.

Reporting to the Vice President of Information Technology, you will lead requirements gathering, UAT, system upgrades, data migrations, and reporting for Operations, Finance, and People teams while ensuring PCI DSS

Qualifications

• 5+ years of experience as a systems or business analyst, ideally supporting multi-site retail or restaurant operations.
• Strong working knowledge of POS, inventory, or HRIS/payroll systems and their integrations.
• Proven experience gathering requirements, writing functional specifications, and leading UAT.
• Strong SQL, reporting, and data-analysis skills.
• Bachelor's degree in information systems, computer science, or a related field (or equivalent experience).
• Business analysis certification (e.g., CBAP, CCBA) or retail/restaurant systems experience.

Responsibilities

• Gather, document, and translate business requirements into clear system specifications and functional designs.
• Configure, administer, and support core platforms and the interfaces between them, including menu/item data, labor and sales exports, GL feeds, and employee data sync.
• Lead system testing and user acceptance testing (UAT) for upgrades, patches, and new rollouts.
• Troubleshoot escalated system issues from stores and HQ; drive root-cause analysis and resolution.
• Partner with the IT Manager and vendors on system upgrades, data migrations, and new store technology setup.
• Lead system readiness for new store openings and remodels: system builds, item and pricing setup, validation, and day-one support.
• Maintain system documentation, process maps, and data-integrity standards across integrated platforms.
• Build reports, dashboards, and queries that support Operations, Finance, and People teams.
• Participate in after-hours and weekend support coverage for critical issues affecting store operations.
• Support security and compliance requirements across in-scope systems, including PCI DSS, access reviews, and least-privilege user provisioning.

Skills

SQL

Data analysis

UAT

Requirements gathering

Reporting

Education

Bachelor's degree in Information Systems or related field

CBAP/CCBA or retail/restaurant systems experience

Tools

POS systems

HRIS/Payroll systems

Inventory management systems

Job description

Better Buzz Coffee, located in the UTC area of San Diego, CA, is seeking a Senior Systems Analyst to translate business needs into system requirements and keep platforms running smoothly. This role oversees the systems that support our operations and help scale our growing business.

Reporting to the Vice President of Information Technology, you will lead requirements gathering, UAT, system upgrades, data migrations, and reporting for Operations, Finance, and People teams while ensuring PCI DSS