Senior Systems Analyst – Collaboration Platforms & Solutions

Starbucks; Nashville (TN); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with employer match

Starbucks equity program

Job summary

Starbucks is seeking an experienced Systems Analyst to deliver and sustain technology and process solutions, partnering across IT and business to define requirements, design user-centric solutions, configure systems, and support critical production environments.

The role focuses on leading solution design, configuring/validating solutions, and owning production support, with strong emphasis on governance, data quality, and continuous improvement across a global enterprise.

Qualifications

• 7+ years of experience supporting enterprise collaboration, productivity, SaaS, or digital workplace technologies in a large global environment.
• Experience administering collaboration platforms such as SharePoint, Teams, Smartsheet, Slack, Miro, Zoom, Jira, Confluence, or Google Workspace.
• Strong understanding of collaboration platform governance, administration, access controls, lifecycle management, and operational best practices.
• Experience gathering requirements, analyzing business processes, and translating partner needs into scalable technical solutions.
• Experience providing Tier III support, troubleshooting complex issues, driving root cause analysis, and coordinating escalations with third-party vendors.
• Experience managing enterprise SaaS licensing, utilization, vendor relationships, and software asset governance.
• Strong communication, stakeholder management, relationship-building, prioritization, and cross-functional collaboration skills.

Responsibilities

• Lead solution design and delivery - define scope and solution options, direct requirements and user stories, partner with project teams on estimates/timelines, and apply Agile/Scrum and Lean techniques to improve processes and outcomes.
• Configure and validate solutions - perform (or direct) application configuration (attributes, workflows, UI changes), support data conversion (extract, load, validation), and build/execute test plans while validating results (including complex queries and operational reporting as needed).
• Own production support and stability - provide (or direct) 24x7 support for critical systems, lead root-cause analysis and trend insights, coordinate cross-team/vendor resolution, and maintain documentation and training for users and support partners.

Skills

7+ years experience

Agile/Scrum

Lean improvements

Cross-functional collaboration

Strong communication

Stakeholder management

Tools

SharePoint

Teams

Smartsheet

Slack

Miro

Zoom

Jira

Confluence

Google Workspace

Job description

Starbucks is seeking an experienced Systems Analyst to deliver and sustain technology and process solutions, partnering across IT and business to define requirements, design user-centric solutions, configure systems, and support critical production environments.

The role focuses on leading solution design, configuring/validating solutions, and owning production support, with strong emphasis on governance, data quality, and continuous improvement across a global enterprise.