Senior Systems Analyst

City Of Redmond, Wa

Redmond (WA)

On-site

AUD 158,000 - 215,000

Full time

9 days ago

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Benefits offered by this job

Medical Insurance

Prescription Drug Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Flexible Spending Accounts

Paid Vacation & Holidays

Retirement Plans

COLA adjustments

Merit increases

Job summary

City of Redmond is seeking a Senior Systems Analyst to optimize large-scale enterprise applications, including Microsoft Dynamics 365 Finance & Operations, HRIS, and ERP platforms. You will liaison between business and IT to deliver user-centered solutions, improve performance, and drive modernization.

You will partner with the EDM and TIS teams, manage integrations, workflows, reporting, and security, while providing training and governance across departments.

Qualifications

Bachelor's degree in computer information systems, business or related field preferred.

Responsibilities

Build and maintain trusted partnerships with business stakeholders through proactive communication and risk management.
Collaborate with stakeholders to translate needs into functional and technical requirements.
Contribute to the technology roadmap by evaluating systems and identifying modernization opportunities.
Analyze, design, implement, and maintain ERP and other enterprise applications including vendor solutions.
Develop training materials, documentation, and deliver end-user training.
Customize and administer enterprise systems and integrate applications using data mapping and various technologies.
Design and maintain databases, reports, and dashboards; optimize performance and troubleshoot issues.
Define and document technical standards, procedures and best practices.
Stay current on emerging technologies and recommend improvements to business systems.
Provide technical guidance on complex issues and oversee updates and patches.
Manage vendor relationships, maintenance, warranties, and escalations.
Lead and/or support projects using established project management practices.

Skills

ERP systems

D365 F&O

HRIS

Project management

Education

Bachelor's degree in computer information systems, business or related field

Tools

Data Management Framework

OData

Azure Logic Apps

Azure Data Factory

Azure Synapse Link

Power BI

Job description

JOIN REDMOND!

The City of Redmond is a thriving, culturally diverse community and home to over 80,000 residents. Redmond is the hub of an array of commerce and industry ranging from technology, aerospace, and gaming to biomedical and innovation start-ups. In this role, you will represent the city, and our values of service, integrity, accountability, belonging and stewardship.

We have an exciting opportunity for you to join our Business Solutions team within the Technology & Information Services (TIS) department as a Senior Systems Analyst with expertise in business applications. The Business Solutions team helps manage a portfolio of over 170 applications across all city functions and departments. This opportunity is for someone who has in-depth experience working with large-scale enterprise business applications such as ERP (Enterprise Resource Planning), EAM (Enterprise Asset Management), HR systems (HRIS/HCM), and Permitting systems.

As a Senior Systems Analyst you will optimize business applications to meet departmental needs while enhancing system functionality, usability, and performance. You will provide daily support to application users and act as a liaison between the business and IT, ensuring technology solutions align with operational goals. You will be expected to communicate proactively with stakeholders, keeping them informed on progress, timelines, and any issues that arise. Success in this position requires a strong blend of backend technical expertise and exceptional customer engagement skills to build trusted partnerships and deliver meaningful, user-centered solutions.

Role & Responsibilities

Build and maintain trusted partnerships with business stakeholders through proactive communication, regular status updates, and early escalation of risks or changes.
Collaborate with stakeholders to understand business needs and translate them into functional and technical requirements, focusing on the underlying problem before moving to solutions.
Contribute to the technology roadmap by proactively evaluating systems and identifying opportunities to improve, consolidate, or modernize the platforms your partners depend on.
Analyze, design, implement, and maintain vendor and in-house developed business applications, including ERP systems.
Develop training materials, documentation, and deliver end-user training.
Customize and administer enterprise systems using built-in tools and integrate business applications using data mapping techniques and various technologies.
Design and maintain databases, reports, and dashboards, and optimize system performance through troubleshooting and root cause analysis.
Define and document technical standards, procedures, and best practices.
Stay current on emerging technologies and make recommendations to improve business systems.
Provide technical guidance on complex issues and oversee application updates, patches, and system modifications to ensure stability and performance.
Manage vendor relationships, maintenance agreements, warranties, and escalations.
Lead and/or support projects using established project management practices.

Applications and Technical Delivery

Serve as the functional and technical subject matter expert for the City's ERP (Enterprise Resource Planning) platform, Microsoft Dynamics 365 Finance & Operations (D365 F&O).
Support and improve public sector financial processes end-to-end, spanning procure-to-pay, budgeting, encumbrances, receivables, project and grant accounting, advanced ledger entries (ALEs), and period and year-end close.
Configure and maintain core financial structures, including the chart of accounts and financial dimensions, workflows, and security.
Own the ERP side of a growing integration portfolio across finance, human resources, payroll, and departmental systems, sharing ownership with the TIS EDM (Enterprise Data Management) team and system vendors.
Build and maintain integrations using the Data Management Framework, OData, Azure Logic Apps, and Azure Data Factory.
Partner with EDM on the reporting and analytics layer, including Azure Synapse Link, BYOD (Bring Your Own Database) connections, and Power BI.
Manage environments and the D365 F&O release cadence, validating Microsoft updates against City configurations and integrations within a hybrid commercial and GCC (Government Community Cloud) environment.
Lead configuration changes through the City's change management process, bringing forward improvements while holding the controls, testing, and documentation that financial systems of record require.
Maintain business process maps and cross-functional workflows for assigned systems, and lead process improvement work against them.
Contribute to active initiatives and support additional divisions and applications as business needs warrant.

Qualifications

Education and experience:

Bachelor's degree in computer information systems, business or related field preferred;
5 years of experience in analyzing, designing, developing, procuring, testing and maintaining information systems
2 years of experience supporting D365 F&O and HRIS systems preferred.
2 years of project management experience
Any equivalent combination of education, experience and training that provides the required knowledge, skills and abilities.

Other

This class description describes the general nature of the work performed, representative duties as well as the typical qualifications needed for acceptable performance. It is not intended to be a complete list of all responsibilities, duties, and skills required for the job.

Please review the Senior Systems Analyst job description for more information about the knowledge, skills, abilities, working conditions, and physical requirements.

Benefits

Our employees earn competitive wages and enjoy an exceptional benefits package that includes:

MEDICAL INSURANCE - Choice of two plans for employees and their eligible dependents: Premera or Kaiser Permanente. All employee healthcare premiums paid for by the City of Redmond.
PRESCRIPTION DRUG INSURANCE - Included with each medical plan
DENTAL INSURANCE - For employees and their eligible dependents
VISION INSURANCE - For employees and their eligible dependents
OTHER INSURANCE - Life, accidental death & dismemberment insurance, short and long-term disability, optional employee-paid voluntary life insurance
FLEXIBLE SPENDING ACCOUNTS - For tax savings on healthcare and dependent care expenses
PAID VACATION & HOLIDAYS - with (13) paid holidays per year
EMPLOYEE ASSISTANCE PROGRAM (EAP)
RETIREMENT PLANS - Department of Retirement Systems (DRS) plus additional options that include: Municipal Employees Benefit Trust (Social Security replacement plan) and MetLife 457 Plan
Annual COLA adjustments
Annual merit increases of up to 5%