Senior Systems Administrator & Tech Team Lead

Alaska Communications Systems Holdings, Inc.; Anchorage (AK); On-site; USD 83,000 - 109,000; Full time

Job summary

Alaska Communications is seeking a Senior System Administrator to lead and coordinate IT managed services for external clients. You will oversee a team of technicians, manage escalations, monitor tickets, and ensure excellent customer service while guiding junior staff.

The role requires ongoing certification with vendors like Microsoft, VMware, Cisco, and WatchGuard, and participation in on-call rotations.

Qualifications

• Bachelor’s degree in Information Technology or equivalent work experience.
• Six years of experience in workstation and server management, installation and resolution.

Responsibilities

• Guide decisions and foster expectations for excellent customer service.
• Receive service orders escalated to the team and delegate as needed.
• Oversee technicians to ensure progress and adherence to policies; provide coaching.
• Oversee vendor management and coordinate with client contacts to align support.
• Perform and document project handoffs and ensure quality standards.

Skills

Accountability

Active listening

Critical thinking

Business acumen

Written & oral communication

Conceptual thinking

Negotiation

Problem solving

Education

Bachelor’s Degree in Information Technology

Tools

MS Project

Word

PowerPoint

SharePoint

Excel

Visio

SAP Project System

SQL

Job description

Alaska Communications is seeking a Senior System Administrator to lead and coordinate IT managed services for external clients. You will oversee a team of technicians, manage escalations, monitor tickets, and ensure excellent customer service while guiding junior staff.

The role requires ongoing certification with vendors like Microsoft, VMware, Cisco, and WatchGuard, and participation in on-call rotations.