Systems Engineer I

110 Alaska Communications Systems Holdings, Inc.; Fairbanks (AK); On-site; USD 85,000 - 125,000; Full time

Job summary

Alaska Communications is seeking a Systems Engineer responsible for the design, implementation, and maintenance of telecommunications infrastructure, including TDM switches, VoIP platforms, SS7 signaling, and E911 services. You will join a 24x7x365 team ensuring reliable, secure, and high‑performing systems across the organization.

This role requires hands‑on provisioning, strong organizational discipline, and the ability to manage multiple projects.

Qualifications

• Up to 3 years of experience leading to the ability to work independently in the role.
• College diploma in computer science, CIS, or computer engineering; relevant experience may substitute for the education requirement.

Responsibilities

• Install, configure, and maintain network services, equipment, and devices for core and/or customer solutions.
• Perform troubleshooting analysis of network and system infrastructure and associated systems.
• Document network problems and their resolutions for future reference.
• Manage all system backups and restoration protocols.
• Maintain and support VoIP platforms, primarily MetaSwitch, to ensure reliable voice services.
• Maintain network and call routing translations in TDM switches such as DMS-100, DMS-10, Redcom, and Mitel.

Skills

Network Administration

VoIP

SS7 Signaling

E911

TDM Switches

Security

Education

College diploma in CS / CIS / CE

Tools

MetaSwitch

DMS-100

DMS-10

Redcom

Mitel

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can‑do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day.

Want to make an impact with us? We are unable to support remote international applicants or routinely sponsor work visas. The compensation range for this job is: -

- POSITION SUMMARY The Systems Engineer is responsible for the design, implementation, and maintenance of telecommunications infrastructure, including legacy TDM systems, modern VoIP/IP‑based networks, SS7 signaling, and E911 services. This role ensures reliable, secure, and high‑performance communication systems across the organization. The System Engineer will design, deploy, maintain and support telecom systems including TDM switches, (DMS 100, DMS 10, Redcom, Mitel), VoIP platforms (MetaSwitch), SS7 signaling systems for call routing, number portability, CLASS features, and implement and maintain E911 systems ensuring compliance with public safety regulations. As a member of a team that provides 24 x 7 x 365 operational infrastructure support, the Systems Engineer must be willing and capable of performing complex hands‑on network provisioning and management activities. This role demands solid technical grounding as well as excellent organizational skills and discipline to maintain focus effectively and efficiently while successfully managing multiple parallel projects and activities.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Install new hardware, systems, and software for network and system infrastructure.
• Install, configure, and maintain network services, equipment, and devices for core and/or customer solutions.
• Perform troubleshooting analysis of network and system infrastructure and associated systems.
• Document network problems and their resolutions for future reference.
• Support administration of servers and server clusters.
• Manage all system backups and restoration protocols.
• Plan and support network and computing infrastructure.
• Monitor system performance and implement performance tuning.
• Manage user accounts, permissions, email, anti‑virus, anti‑spam.
• Oversee software and network security.
• Provide training instruction on platforms, equipment, and related applications.
• Maintain network and call routing translations in TDM switches such as DMS‑100, DMS‑10, Redcom, and Mitel.
• Maintain and support VoIP platforms, primarily MetaSwitch, to ensure reliable voice services.
• Manage SS7 signaling systems for call routing, number portability, and CLASS feature delivery.
• Implement and maintain E911 systems to ensure compliance with public safety.
• Perform other duties as assigned.

Education Required

College diploma in the field of computer science, computer information systems, or computer engineering. Relevant experience could be substituted for the educational requirement on a year‑for‑year basis.

Experience Required

Up to 3 years of experience leading to the ability to work independently in the role.

We hope you'll join us as we change lives through technology. For more than 120 years, our team has served Alaskans with critical telecommunication services. As technology becomes increasingly woven into our lives, we’re focused on delivering world‑class connectivity solutions to our customers, from family homes to statewide enterprises. With career opportunities across the Last Frontier, our team takes pride in serving customers and giving back to our local communities. Exciting challenges are in front of us. We’re actively building Alaska’s fastest internet with fiber to the home. In rural Alaska, we’re building a state‑of‑the‑art network to bridge the digital divide for communities that have gone unserved for too long.