Senior Systems Administrator - Remote MSP Expert

Global Tech Solutions; Waterbury (CT); Remote; USD 85,000 - 120,000; Full time

Job summary

Global Tech Solutions is seeking a Systems Administrator to support a wide variety of clients remotely. The ideal candidate has 5+ years in IT support, preferably in an MSP, and strong communication skills.

This role involves troubleshooting complex hardware and software, mentoring junior staff, and expanding technical knowledge across diverse environments, with about 15% travel to client sites. You will work primarily remotely with opportunities for growth.

Qualifications

• 5+ years of IT support experience, preferably in an MSP.
• Exceptional written and oral communication skills.
• Ability to mentor junior team members.
• Experience troubleshooting hardware and software issues.
• Strong documentation practices.

Responsibilities

• Provide remote systems administration for multiple clients.
• Serve as final escalation point for critical issues.
• Troubleshoot complex hardware and software problems across diverse environments.
• Collaborate with and support colleagues to resolve incidents.
• Maintain thorough documentation and runbooks.
• Travel approximately 15% to out-of-state or local clients.

Skills

Strong communication

Mentor junior team

Documentation

Troubleshooting complex issues

Adaptability

Remote support

Tools

M365 Administration

Active Directory

Group Policy

Hyper-V

Azure

PowerShell

ConnectWise

ScreenConnect

SolarWinds

NinjaRMM

SonicWall

Ubiquiti Equipment

Job description

Global Tech Solutions is seeking a Systems Administrator to support a wide variety of clients remotely. The ideal candidate has 5+ years in IT support, preferably in an MSP, and strong communication skills.

This role involves troubleshooting complex hardware and software, mentoring junior staff, and expanding technical knowledge across diverse environments, with about 15% travel to client sites. You will work primarily remotely with opportunities for growth.