Systems Administrator

Global Tech Solutions; Waterbury (CT); Remote; USD 85,000 - 120,000; Full time

Job summary

Global Tech Solutions is seeking a Systems Administrator to support a wide variety of clients remotely. The ideal candidate has 5+ years in IT support, preferably in an MSP, and strong communication skills.

This role involves troubleshooting complex hardware and software, mentoring junior staff, and expanding technical knowledge across diverse environments, with about 15% travel to client sites. You will work primarily remotely with opportunities for growth.

Qualifications

• 5+ years of IT support experience, preferably in an MSP.
• Exceptional written and oral communication skills.
• Ability to mentor junior team members.
• Experience troubleshooting hardware and software issues.
• Strong documentation practices.

Responsibilities

• Provide remote systems administration for multiple clients.
• Serve as final escalation point for critical issues.
• Troubleshoot complex hardware and software problems across diverse environments.
• Collaborate with and support colleagues to resolve incidents.
• Maintain thorough documentation and runbooks.
• Travel approximately 15% to out-of-state or local clients.

Skills

Strong communication

Mentor junior team

Documentation

Troubleshooting complex issues

Adaptability

Remote support

Tools

M365 Administration

Active Directory

Group Policy

Hyper-V

Azure

PowerShell

ConnectWise

ScreenConnect

SolarWinds

NinjaRMM

SonicWall

Ubiquiti Equipment

Job description

Job Description

Job Description

This is not an entry level position. Seeking candidates with a minimum of 5+ years experience in an IT support environment. Preferably in an MSP .

The Systems Administrator role is responsible for supporting a wide variety of clients and systems almost entirely remotely. Clear and concise communication skills (written and verbal) are equally as important as technical ability. The proper candidate will be motivated to take on new challenges and expand their technical knowledge. This position will be exposed to many different environments and systems providing ample opportunities for growth in your field.

Travel Requirements: 15% - Mostly to out of state clients with an occasional visit to local clients.

Looking for a candidate that meets the following criteria:

• Exceptional written and oral communication skills.
• Act as a final point of escalation for the most critical, severe, and complex issues
• Experience troubleshooting the most difficult problems involving hardware and software
• Experience working with and troubleshooting new and unfamiliar software
• Ability to jump into new, complex, and unique environments and adapt quickly to diagnose and troubleshoot problems.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Strong documentation skills.
• Ability to mentor junior team members
• Strong technical background
• Desire to solve complex problems

Required Knowledge:

• Windows 10/11
• Windows Server 2012-2025
• M365 Administration
• Active Directory
• Group Policy
• LAN and WAN Networking
• Routing and Switching
• Firewall Rules, Services, and Configurations
• Hyper-V and/or Azure Infrastructure
• Network Printers and Deployment
• Advanced Hardware and Software Troubleshooting
• Powershell/scripting knowledge

Preferred:

• MSP Experience
• SonicWall
• Ubiquiti Equipment
• Connectwise Ticketing
• Screenconnect
• Solar Winds Backup
• Ninja RMM

Company Description

ABOUT GLOBAL TECH SOLUTIONS:
Global Tech Solutions, a leading IT Solutions and Consulting Company providing technology services to many businesses nationwide. We deliver top notch IT services, ensuring network performance and simplifying technology for our clients. As a rapidly growing organization, we are continually adding new, career-driven team members.

Company Description

ABOUT GLOBAL TECH SOLUTIONS:Global Tech Solutions, a leading IT Solutions and Consulting Company providing technology services to many businesses nationwide. We deliver top notch IT services, ensuring network performance and simplifying technology for our clients. As a rapidly growing organization, we are continually adding new, career-driven team members.