Principal Support Engineer

Oracle Corporation; Nashville (TN); Sur place; USD 150 000 - 210 000; Plein temps

Résumé du poste

Oracle Corporation’s Global On-Site Repair Operations team seeks a senior technical leader to oversee worldwide repair operations, establish standard methodologies, and drive software tools to improve repair workflows and asset tracking.

You will partner with field teams, manufacturing, engineering, supply chain, and vendors to boost hardware availability, reduce failures, and strengthen diagnostics and serviceability through data-driven improvements.

Description du poste

Global On-Site Repair Operations, Asset Management, and Systems

The Global On-Site Repair team supports hardware repair operations for Oracle’s strategic customers worldwide, establishing consistent processes, systems, and controls for repair execution, asset management, spares inventory, and vendor returns. This senior leader will partner with field teams, manufacturing, engineering, supply chain, and security to improve repair performance, hardware availability, and operational accountability.

We are seeking a senior technical leader with a strong hardware background, practical understanding of server diagnostics and repair, and software experience to help build and improve operational tools. This individual will oversee global repair operations, establish standard methodologies, and drive the development of software systems, integrations, and automation to improve repair workflows, asset tracking, and inventory accuracy, while using repair insights to help reduce annualized hardware failure rates.

This role will own asset management across all repair centers, establishing consistent controls for hardware tracking, spares inventory, asset movement, and vendor returns. It will also use field failure trends, diagnostic findings, and repair outcomes to drive improvements with manufacturing, hardware engineering, and vendors, strengthening diagnostics, repair procedures, and product serviceability while reducing repeat failures and unnecessary replacement costs. Success requires technical judgment, cross-functional leadership, and the ability to drive consistent execution through existing Data Server Ops resources.