Senior Repair Ops Leader — Systems & RMA

Supermicro; Wayne (CA); On-site; USD 150,000 - 190,000; Full time

Job summary

Supermicro in California seeks a Sr. Manager, System Repair Operations to lead and scale repair, RMA, and test operations for server and storage hardware.

You will own throughput, TAT, yield, and cost, while partnering with Engineering, Quality, Supply Chain, and Customer Support to meet commitments. You will develop staffing plans, define capacity targets, drive continuous improvement, and build standardized procedures.

Qualifications

• 12+ years of experience in electronics repair, system repair, RMA, manufacturing, test, or hardware operations, including 4+ years in people-management or operations-leadership roles.
• Demonstrated experience leading medium-to-large repair, manufacturing, or technical operations teams.
• Strong knowledge of server, storage, computing, or related electronic hardware repair and test processes.
• Strong understanding of system-level and board-level troubleshooting, failure analysis, diagnostics, rework, and validation processes.
• Demonstrated experience managing operational KPIs including throughput, turnaround time, backlog, yield, quality, productivity, scrap, and cost.

Responsibilities

• Provide overall leadership for system repair, RMA, rework, and test operations from incoming diagnosis through repair, validation, and final disposition.
• Lead, develop, and manage repair managers, supervisors, leads, technicians, and supporting personnel to achieve objectives.
• Establish repair capacity, throughput, backlog, and turnaround-time targets.

Skills

People management

Operations leadership

Server repair

RMA processes

ERP systems

Troubleshooting

Cross-functional collaboration

Data analysis

Staff planning

Education

Bachelor's degree

Tools

ERP/MES systems

Job description

Supermicro in California seeks a Sr. Manager, System Repair Operations to lead and scale repair, RMA, and test operations for server and storage hardware.

You will own throughput, TAT, yield, and cost, while partnering with Engineering, Quality, Supply Chain, and Customer Support to meet commitments. You will develop staffing plans, define capacity targets, drive continuous improvement, and build standardized procedures.