Senior System Administrator (Desktop Support)

CACI International Inc.; Springfield (VA); On-site; USD 86,000 - 182,000; Full time

Job summary

CACI International Inc. is seeking a Senior System Administrator (Desktop Support) to provide technical support for end-users and maintain desktop systems. The role requires TS/SCI clearance, strong IT skills, and excellent customer service abilities. A competitive salary and comprehensive benefits are offered.

Benefits

Healthcare benefits

Retirement plan

Continuing education

Time off benefits

Qualifications

• 5+ years of experience in desktop support or similar IT role.
• Strong knowledge of Windows OS and Microsoft Office suite.
• TS/SCI clearance required and eligibility to obtain Poly.

Responsibilities

• Provide frontline support for desktop systems and troubleshoot issues.
• Manage user accounts, permissions, and access rights.
• Document technical solutions and maintain knowledge base.

Skills

Customer Service

Troubleshooting

Windows Operating Systems

Microsoft Office

Basic Networking

Education

Associate's degree in IT or related field

Tools

Remote Desktop Support Tools

Active Directory

ServiceNow

Job description

Job Profile:

Infrastructure/Systems Administration T3

JR Type:

Competitive

Job Category:

Information Technology

Minimum Clearance Required to Start:

TS/SCI

Percentage of Travel Required:

None

Type of Travel:

None

Program/Opportunity Name:

Program | UDS

Referral Bonus Plan:

$3,000* * *

Job Description:

The Opportunity:
Transform technology into opportunity as a System Administrator Sr (Desktop Support) with CACI. A career in enterprise IT means connecting and enhancing the systems that matter most. As a System Administrator Sr (Desktop Support) you will help ensure today is safe and tomorrow is smarter. Our work depends on TS/SCI cleared System Administrator Sr (Desktop Support) joining our team to Support our intelligence customer in Springfield, VA. As a Senior System Administrator, you will be responsible for providing excellent technical support to end-users, maintaining desktop systems, and ensuring the reliable operation of computer systems. You will work closely with both on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on support for desktop environments.

Responsibilities:

• Provide frontline support for desktop systems, including troubleshooting hardware and software issues

• Manage user accounts, permissions, and access rights

• Install, configure, and maintain desktop operating systems and applications

• Respond to and resolve user tickets in a timely and professional manner

• Perform regular system maintenance and updates to ensure optimal performance and security

• Assist with the implementation of new technologies and software deployments

• Document technical solutions and maintain knowledge base for common issues

• Collaborate with other IT teams to resolve complex issues and improve overall service delivery

• Provide basic network troubleshooting and support

• Conduct user training sessions on new software or hardware as needed

Qualifications:

Required:

• TS/SCI Clearance required and eligibility to obtain Poly

• Associate's degree in IT or related field, or equivalent experience

• 5+ years of experience in desktop support or similar IT role

• Strong knowledge of Windows operating systems and Microsoft Office suite

• Familiarity with basic networking concepts and troubleshooting

• Excellent customer service skills and ability to communicate technical concepts to non-technical users

• Security+ certification or ability to obtain within 90 days of hire

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Willingness to provide occasional after-hours support

• Ability to lift and move equipment up to 40 pounds

Desired:

• Experience with remote desktop support tools

• Knowledge of Active Directory and Group Policy

• Familiarity with IT service management tools (e.g., ServiceNow)

• Basic scripting skills (PowerShell, batch, etc.)

• Experience in a government or intelligence community environment

Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

The proposed salary range for this position is:

$86,600 - $181,800

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.