Sr. System Administrator - Unified Communications

CACI International Inc.; College Park (MD); Remote; USD 75,000 - 159,000; Full time

Job summary

A leading company is seeking a Senior Unified Communications Systems Administrator to support government IT operations. In this role, you will be responsible for ensuring service delivery across voice, video, and data systems in a collaborative, fast-paced environment. Ideal candidates will have solid experience in enterprise-level Video Conferencing, skills in problem-solving, and a background in relevant UC technologies.

Benefits

Flexible time off

Healthcare benefits

Retirement plans

Continuing education support

Qualifications

• 3+ years of experience in UC environment.
• Expert knowledge of UC solutions.
• Skillset equivalent to Cisco CCNA Collaboration or higher certification.

Responsibilities

• Maintain and analyze Core UC systems for performance.
• Support Video Teleconferencing and Digital Signage.
• Communicate effectively with customers regarding support issues.

Skills

Video Conferencing

Teleconferencing

Digital Signage

Analytical Skills

Problem-Solving

Decision-Making

Communication

Education

Bachelor's degree in Computer Science

MS in related field

Tools

Microsoft UC Solutions

Polycom

Cisco

vBrick

Avaya

Job description

Sr. System Administrator - Unified Communications

Job Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: NoneEmployee Type: RegularPercentage of Travel Required: NoneType of Travel: None* * *

The Opportunity:
CACI is seeking a growth-oriented, execution-focused Senior Unified Communications (UC) Systems Administrator to support our Department of Homeland Security (DHS) business area, specifically the IT operations of DHS USCIS. The ideal candidate will provide administration for daily operations of Video Teleconferencing, Video Streaming, and Digital Signage. This role involves primary operator responsibility for UC services delivery (voice, video, and data) across the enterprise, including customer interface and operational issue resolution. Working under the UC Task Lead in a fast-paced and collaborative Agile, DevSecOps environment, the position requires strong analytical, problem-solving, and decision-making skills.

This is a remote position but the selected candidate must be based in the Washington DC Metropolitan Area.

Responsibilities:
• Responsible for maintenance and daily analysis and performance of all the Core UC hardware and software system administration.
• Support customer VTC bridge sessions, LiveStream events, software VTC desktop users (Polycom RealPresence.
• Support Avaya For Skype API desktop softphone support and installations. Polycom HDX or Cisco Executive Desktop VTC appliances in the field.
• Provide ancillary support for Q-Flow installations and Digital Signage implementations.
• Assistance and provide expertise related to Connected Sign digital signage usage, support and modification.
• Provide on-demand, also support all local UC O&M concerns.
• Provide support of a new Enterprise network-fax/efax service, and ongoing customer support functions as needed.
• Administer the day-to-day Multi-media Enterprise needs, which include; VTC/Video Stream requested activities, support for bridging calls, display and projection systems, smartboards, audio systems, video recording and replay, digital signage systems, and all associated core infrastructure required to operate, maintain, patch and update these systems.
• Maintain and update skillset as it relates to what are coming trends in UC technologies and methods of delivering a future-focused collaborative environment.
• Develop and maintain comprehensive artifacts pertaining to the operating, maintaining, and monitoring Enterprise UC services as needed.
• Communicate proactively and effectively with customers.
• Fully engaged in the implementation of a DevOps practices for supporting IT.
• Responsible for operational availability of all the systems hosted on the infrastructure.
• Support information assurance process in a technical role by complying with technical controls, technical checklists etc.
• Assist and mentor junior members on the team.
• Demonstrate proven experience (with tangible outcomes and results), a can-do attitude, an ability to influence internal and external customers, and a leadership and communication style required to lead diverse and dispersed team

Qualifications:

Required:
• US citizen; Able to obtain DHS Public Trust clearance and USCIS EOD to start work.
• Bachelor's degree in Computer Science, MIS, related field and 4-5 years related experience; or a MS and 4 years of experience; or the equivalent.
• 3+ years of experience delivering enterprise-level Video Conferencing along with teleconferencing, Video Steaming and Digital Signage experience in UC environment.
• Expert knowledge and experience of UC solutions from the vendors Microsoft, ConnectedSign, Polycom, Cisco, vBrick and Avaya.
• 3+ years of experience operating, maintaining, optimizing, and troubleshooting the following UC solutions in a fast-paced enterprise environment: Cisco Call Manager, Cisco Expressways, Cisco WebEx, Polycom RMX Bridge, Polycom DMA, Polycom Resource Manager, Cisco Telepresence Management Suite, Cisco Meeting Server, Cisco Unified Communications Manager, Avaya video phones, Avaya Communicator, vBrick Media-Streaming systems, and Microsoft Skype.
• Skillset equivalent to Cisco CCNA Collaboration or higher certification.
• Working experience with integrating, maintaining, and troubleshooting UC voice, video, IM, presence, and call center solutions

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.

Your potential is limitless.So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn morehere.

Since this position can be worked in more than one location, the range shown is the national average for the position.

The proposed salary range for this position is:

$75,200-$158,100

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any otherprotectedcharacteristic.