- Provide operations, maintenance, sustainment, cybersecurity, and technical support for the DLA Richmond Electronic Marquee System
- Maintain the availability, security, configuration, and performance of the Daktronics Venus Control Suite (VCS) environment and associated systems
- Maintain, configure, troubleshoot, and optimize software systems, applications, and associated network connectivity
- Provide local and remote system administration, maintenance, upgrades, and installation support
- Monitor vendor software releases and coordinate installation of approved VCS software updates
- Analyze and resolve system, software, connectivity, configuration, and performance issues
- Perform system security patching, software upgrades, and configuration and policy changes
- Implement and maintain applicable DISA STIG requirements
- Perform vulnerability management and support remediation of findings from vulnerability scans and STIG reviews
- Support POA&M activities and remediation of cybersecurity findings
- Support DoD RMF cybersecurity activities with DLA cybersecurity personnel, including the ISSE and ISSM
- Apply software patches and updates and support Assessment and Authorization activities
- Develop and maintain system administration procedures, technical documentation, configuration information, and knowledge-transfer materials
- Support system architecture, authorization boundary, data flow, hardware/software inventory, CONOPS, PPSM, FIPS 199, cybersecurity scan, STIG/SRG, control assessment, and POA&M documentation
- Identify Daktronics hardware issues and coordinate problems and replacement requirements with Government personnel
- Respond to system outages and coordinate on-site diagnostic support within required response times
- Commence on-site diagnostics within 24 hours of notification and provide a repair/status report within the following hour
- Provide technical recommendations on configuration, upgrades, capacity, performance, and technology direction
- Provide end-user assistance and training
- Maintain documentation supporting monthly reporting and Government deliverables
Requirements
- Bachelor's degree (BA/BS) in a technical discipline
- Minimum of 10 years of specialized information technology experience, including progressive experience across multiple information-processing disciplines
- At least four years of concentrated, hands-on experience installing, configuring, maintaining, and troubleshooting software environments
- Demonstrated experience with systems administration, software installation and configuration, system maintenance, upgrades, troubleshooting, and performance optimization
- Experience performing vulnerability management and supporting cybersecurity compliance activities
- Active Secret clearance
- IT-I Critical Sensitive / Tier 5 (T5) investigation at the time of proposal submission
- Security+ CE certification
- Required security and industry competency certifications must be current before beginning work and maintained throughout contract performance
- Applicable operating system/computing environment certification for systems on which privileged System Administrator duties are performed
- Ability to respond to technical issues requiring on-site support
- DLA Richmond standard business hours troubleshooting support: 7:30 a.m. to 5:30 p.m. Eastern Time
Core Competencies
Demonstrates extensive experience in systems administration, software installation, and cybersecurity compliance, with a strong focus on maintaining and optimizing software environments. Proficient in vulnerability management and technical support, ensuring system security and performance.
Highest-signal resume keywords
- Systems Administration
- Vulnerability Management
- Cybersecurity Compliance
- Software Installation and Configuration
- Technical Support
ATS Optimization Keywords
Hard Skills
- Software Troubleshooting
- Performance Optimization
- System Maintenance
- Configuration Management
- Cybersecurity Patching
- DISA STIG Implementation
- Assessment and Authorization
- Network Connectivity Troubleshooting
- Technical Documentation
- Daktronics Venus Control Suite
Soft Skills
- End-User Assistance
- Training
Certifications & Qualifications
- Security+ CE
- Active Secret Clearance
- IT-I Critical Sensitive / Tier 5 Investigation
Industry Keywords
- DoD RMF
- POA&M
- FIPS 199
- STIG/SRG
- CONOPS
- PPSM
Tools & Technologies
- Daktronics Venus Control Suite
- Cybersecurity Tools
- Vulnerability Scanning Tools